Hello, my friends & business associates. So this year, I’m doing something a little different for the end of the year. I’m doing a Holiday Story Promo for all my fans on the internet. And no, I’ve never done this before, so it will be interesting to see how it works.
Here’s how the Holiday Story Promo will work:
Write your favorite holiday story on a word document or in an email. Send it to me Here. This is my email address. The deadline for the Holiday Story Promo submission is January 25th, 2023. After I’ve read all the stories, I will select one (1) winner. The winner will receive a $50.00 gift card to Amazon.
Holiday Story Promo Submission Rules:
The deadline for submission is January 25th, 2023, no later than midnight pacific time.
It must be emailed to me @ firstname.lastname@example.org.
The story must be at least 3000 – 5000 words long.
The winner will be announced by February 1st, 2023, by email.
In your submission, you must include your correct email address so that your gift card can be emailed to you if you’re the winner.
That’s it! I hope you are the lucky person picked for the winning submission for the Holiday Story Promo. Remember…it’s all up to you to make it the best story! I can’t wait to read them; oh, and one more thing. The winner will also receive the Amazon Gift Card, and the story will be shared here on my blog for everyone to read.
That is going to be amazing!! I’m so excited to read all the beautiful stories you write, my friends. So get your stories written and submitted by the deadline. It’s January 25th, 2023.
Memories are often associated with the best moments in our lives. The moments that we want to remember forever. Memories can be a source of comfort and happiness for us and a reminder of the past. However, memories can also be painful reminders of difficult times in our lives.
Some psychologists believe that we collect memories to help make sense of our lives and create a narrative for ourselves. They believe that collecting memories help us to understand who we are and where we have come from.
People are often asked, “What is your best or most important memory?” This question has no definitive answer. Instead, it’s something that different people might answer differently. We all possess important memories that hold a lot of meaning for us.
The Moment I Realized I Fell in Love with my Business
I realized I fell in love with my business when I started writing blog content. Writing what was on my mind felt so satisfying, and it felt like a great accomplishment. I had been thinking about it a lot before then, but I didn’t realize that this was what I wanted to do with my life until after the first piece of content I wrote.
This was an article about my first-ever blog post. The post was a call to action for people to create their content and share it with the world. It went viral, which I had no idea would happen when I wrote the piece, but it did! Since then, I have never stopped creating content. It is what I do best and has become a massive part of who I am and my business.
3 Ways to Capture your Best Moments
We all have those moments we remember for the rest of our lives. The birth of your child, the first day of school, a wedding day. We cherish these moments and want to remember them forever. Luckily, there are ways to capture those moments so they stay with us forever.
In this post, I will share a few tips for taking photographs and videos to remember and cherish forever. I’m not a professional photographer, but I can take a photo! I’m sure you’re the same.
Make sure your camera is clean and ready to go before the moment
This is one of the easiest ways to use pictures or videos as a memory maker. If you don’t want a photo-bombing sign, ensure your camera is clean and ready to take pictures and be prepared to take photos. Make sure your lens is also clean so that you can see clearly what’s going on.
What to Pack for a Trip
Carry a camera and lens with you on your trip. You don’t have to bring your entire photography kit, but getting a camera and lens is essential. You will need different equipment depending on the type of photo you are trying to capture. If photography is not your thing, pick up inexpensive point-and-shoot cameras or use your phone’s camera app. I recommend carrying at least two types of cameras – one for capturing portraits and the other for capturing landscapes.
Talk to people in your destination country and ask questions about their culture, traditions, etc. Gather information before you go that will contribute to a better understanding of the place you are visiting.
Conclusion: Living in the Moment & Capturing It is More Important Than Ever
It’s no secret that our culture is obsessed with capturing memories. We want to document everything and live in the moment. In this day and age, technology lets us do both. It’s easy to look at a camera and snap a picture of something happening right now without missing a beat – making sure we never forget anything.
But when it comes to the moment that’s so important, we’re never prepared. Whether it’s a new place, an experience, or a milestone, we want to capture the moment and remember it forever. You can never have too many memories.
If you’re interested, please check out my personal feed on my Instagram account for some of my favorite memories, with more photos and posts to come in the future.
Absolutely Stop Having Negative Self-Talk About Yourself
How often do you find yourself talking down or negatively to yourself? Come on; you can be honest; no one is watching you raise your hand here. Are you even aware that you’re doing it? Many people aren’t even aware that what they say to themselves mentally or mutter under their breath is negative and sabotages their progress and success. So, in today’s article, we will talk about the different ways you can absolutely stop having negative self-talk about yourself.
You first need to become aware that you are doing it and pay attention to when you are doing it. If you mutter things to yourself when something goes wrong, start listening to yourself. You’re likely being negative. If you use phrases like, “Well, I knew that would happen,” “Well, that’s how things go for me,” or “Why should I expect anything to be different,” or “That’s just my luck.” Then you are engaging in negative self-talk.
Things will go wrong. Everything isn’t perfect. When these situations happen or arise, it’s best to move on and not even acknowledge them, especially if you can’t be optimistic about them. I know it’s hard to be positive when everything seems to be going wrong. However, if you notice when one thing goes wrong and react negatively, it will create a domino or snowball effect, and the rest of the day will go the same. If you walk away, so to speak, and do not let it bother you, things will start to go smoothly again.
Giving Negativity Power
More often than not, it’s one little minor instance that gets the ball to roll. When you mutter or think negatively about it, you give power to the negative, and it escalates. Instead, try having a positive thought. Think of something you’re grateful for. This will not only change your mood and outlook, but it will change your vibration as well. When you get into a positive vibration, it helps to repel the negative.
Over time, negative self-talk can lead to low self-esteem, low quality of life, a sour outlook on life, and everything else, leading to health problems. You rarely see positive people suffer from the same maladies as negative people. Negative people tend always to have something wrong with them, even if it’s minor things, and many of them spend a good deal of time going to the doctor to find out what’s wrong with them. You hear them say, “Of course, I’m getting a cold. I always get sick.” “There’s always something wrong with me.”
That’s not to say that positive people never get sick or have ailments, but they generally heal or recover faster, often without going to a doctor for medication.
Start practicing positive affirmations. This won’t be easy in the beginning if you’ve been a negative thinker for some time, but you can start practicing when you are in a good mood. Doing this will prepare you to use them when thinking negatively or to talk down to yourself.
Pay attention to the things that make you think and feel negatively. There’s often a pattern to these events. If you can start to catch these events and use your affirmations, you can ward off a full-blown damaging meltdown. It may even feel unnatural initially, but it will get easier once you start practicing this.
You don’t have to go through life being negative. You can change this behavior. Just like any changes in behavior you make, this one will take time and can be very challenging. It is worth it in the long run. Try it and see if you don’t start to feel better; see if people don’t respond to you better. No one wants to hang around a negative person. If you want to be someone people consider friendly, start practicing having a better attitude and stop the negative self-talk.
Learning to listen to your customers is essential to go above and beyond with your customer service. When you know how to listen, you’ll begin to hear about what they want and need from your brand. Getting your customers to talk isn’t as hard as you think.
You can use the ideas below for inspiration.
You want to send out a survey to your customers at least once a year. This allows you to track your industry’s growth, predict trends before they become hot, and see gaps in your niche that no one else is filling.
Be aware of the timing when you send out a survey. A survey sent in the middle of the holiday season isn’t likely to receive much attention, and you may only get a handful of subscribers to participate. But a survey sent out in the middle of January when the holidays are over will get a much better response rate.
Keep a form on your website open constantly just for suggestions. Your customers might suggest content ideas, feedback on a current product, or questions about your services. When customers take the time to fill out your suggestion box, it means they care a lot about your business. So let them know you value their thoughts and periodically remind them that you have a suggestion box if they’d like to share their ideas.
Set up a form on your website with questions to help you write a case study. Start by asking for some basic information from your customers. Ask for their names, ages, marital status, and location. Details like these help set the stage for writing your case study later.
Then go deeper by asking customers to describe their life before trying your product or service. What was their business, marriage, or life like before your brand? Were they happy? What was bugging them?
Ask your customers how their lives have changed since they implemented your product. Did they get out of debt thanks to your financial success product? Did they finally have enough for that dream vacation they always wanted, thanks to your work-at-home product?
Don’t forget to ask for a picture of your customer. Your case study will interest more people if you include your customer’s vision.
Case studies tend to be longer and more in-depth than testimonials. Both are good ways to generate interest in your product or service. But due to the transient nature of testimonials, it’s easier to gather these from customers than case studies. Customer service and your clients can provide you with referrals that will exponentially expand your business.
Make a testimonial form on your website. Ask open-ended questions that encourage more than simple ‘yes or no answers. For example, ask customers about their biggest fear before buying your product. Ask them why they chose you over a competitor or what other products they’ve tried previously.
Make It Beautiful
When a customer gives you a testimonial or provides a case study, turn it into a beautiful image. At the bottom of your image, include your website address. Then share the image on your blog, in your social media circles, and with your mailing list.
Your customer will be so proud to be featured that they’ll share it, too. This exposes your brand to even more potential customers and can help you grow your business in new ways.
Customers are eager to share their opinions when you give them the opportunity. Feedback forms like surveys and case studies show your customers that you care about what they want.
No Excuses! It’s time to take your customer service above and beyond. Do that now by downloading your free workbook.
Today’s article is about your Membership Conservation Efforts. This may or may not pertain to your current business model, but the information is worth a read.
You probably email your members monthly to deliver their content if you have a membership website. But if you want your members to stay subscribed, you should be emailing more often. Frequent messages keep your members engaged with your brand and make it less likely that they’ll suddenly cancel their membership with no warning. Ideally, you want to be emailing your subscribers once a week.
Types of Emails
Week #1: The Delivery Email
This email should contain a link to the new content you have available. Let subscribers know where to log in to download their content and provide their usernames. Then take it a step further and offer them help if they can’t access their content for some reason.
You could say, “If you’re having trouble downloading your content this week, open a ticket with my help desk by clicking here.” This will ensure that you don’t have people unsubscribing simply because they couldn’t get help when needed.
Week #2: The Reminder Email
You want to use this message to remind subscribers about this month’s content. Some subscribers may have missed your original email, or they may not have had a chance to download it on the day of release.
Encourage subscribers to download their content by telling them a little about it. For example, if you’re a wellness coach that provides nutritious recipes for families, you could say, “My kids love the applesauce muffin recipe I included this month. They asked me to put these muffins in their back-to-school lunches.”
Week #3: The Teaser Email
Use this email to tease your subscribers about what’s coming up next. The teaser email makes them curious and gives them a reason to stay subscribed. This doesn’t have to be a long email, and you shouldn’t include everything that you’ll be giving them next month because you want to keep a bit of mystery about what they’ll be getting.
You could say, “Just wanted to give you a head up. Next month, I’ll be giving you [item]. I love this because [reason].” It’s a simple message, but it gives you a reason to stay in contact and keeps your brand fresh in your subscribers’ minds.
Week #4: The Expiration Email
This is your chance to remind subscribers that the current month’s content will expire soon. Urge them to download it while there’s still time. You could say, “This is the final call to download your content. I’ll remove this month’s content when I upload next month’s resources. I don’t want you to miss out, so click here to log in and save your content.”
Make the Emails Personal
Try to be personal in every email you send to your subscribers. Let them know what’s going on in your life or business. You could say, “Happy September! I enjoyed this summer. But the kids are back at school again, so I’m gearing up to set my autumn business goals.”
You want to weave in these details because it strengthens your connection with your subscribers and gives you a chance to tell them about other neat stuff you may have going on.
Keeping your subscribers engaged with your content is one way to go above and beyond with your customer service. Little touches like consistent emails will make your brand memorable to your subscribers.
Get your free workbook and see how providing excellent customer service can be easy and fun. Free Workbook
You can add a personal touch to your customer service when you use postcards or greeting cards to reach out to your customers. They make your customers feel valued, and in an increasingly digital world, your brand stands out when you send a card or gift through the postal system.
Look for One of A Kind Cards
If you are sending a card, make it something special. Skip the cheap, blank notecards, and don’t go for bland. You want to send a card that your customers will pin to their bulletin board or share on social media. You want a special card. Once your customer knows it is not junk mail.
One place where you can find unique and original cards is Etsy. There are hundreds of hand-made greeting cards that you can search for on the site. You can even have one custom designed for your customer if you want.
Try Send Out Cards
Another option that you may want to consider is Send Out Cards. This is a website where you can select a greeting card you like and have it sent to your new customers. It works similarly to stock photo sites in that you buy credits for a certain amount of money. You use your credits to purchase cards and upload your signature, so it looks like you signed the card. Then it’s sent out like a regular letter to your customer.
Send Out Cards will let you keep a contacts database to send birthday cards to your customers. But it’s not just for birthdays—there are plenty of holiday-themed cards to choose from, too. Whether your clients celebrate Christmas, Kwanzaa, or Hanukkah, you’re sure to find a card that’s right for them. Using postcards and Send OutCards makes it easy for your business to use.
Use Reminders to Make Personal Connections
Your new client just mentioned she’s expecting a little one in six months. Pause to add this info to your calendar and set a reminder ahead of time. You can put something simple like, “Jane’s baby is due in June. Send a card.”
Sites like Send Out Cards, have a gift area that’s perfect when you want to add something special to your card. You can send your customers a treat like a fantastic brownie or tasty fudge. Of course, you can opt for a non-food item if you prefer. You can include a gift like a necklace, a toy plush, a beautiful scarf, or any number of genuine products.
Sending out cards to your customers is a small personal touchthat will delight them. It shows that you care not only about their business but also their lives. When your customers feel you care, they are excited to work with you.
Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.
Offering Help To Your Customers
After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.
When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”
Touch Base With Your Customers
Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.
You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”
Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”
Keep It The Follow-up Call Quick
Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.
Let Your Virtual Assistant Call
If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.
You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”
Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.
Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.
Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.
When it comes to going above and beyond to provide exceptional customer service, don’t forget about usingfollow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.
Welcome Your New Customer
The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”
Follow Up Promptly
You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.
A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.
You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”
Give a Status Update
If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”
Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.
Use Reminder Emails
If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.
You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”
When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.
Today’s article is all about how your customers make up your most valuable list. You’ve heard the phrase “the money is in the list”. In other words, your subscribers have value. Today I want to share one particular type of list with you that’s a lot more valuable than any other. That list is your customer list. These are the people that have spent money with you already or are planning to in the near future. And guess what, they are the most likely to do so again and again and again. That’s what makes them one of your most valuable business assets.
Your Clientele Has Value
First, though, let’s take a quick look at what makes these people so special to you and your bottom line.
Customers are people that already trust you. If your product provides great value to them (which it should), they also like you. Over the course of consuming the product and being part of your funnel, they also get to know you better. In short, these are the people that know, like, and trust you the most when it comes to your business. This means that are more likely to buy something else you recommend. This could be your own product or something you’re promoting with another vendor.
When you mail an offer to your customer list, you can expect a much higher conversion than with any other list. With a regular offer, a 2% conversion of visitors to sales is often what you expect. When mailing to your list of subscribers, you can often double or even triple that conversion. With a customer list, you can expect to see conversions of 30% or higher depending on how targeted the product is. That’s a huge bump in conversion. It doesn’t take a lot of customers to make a good number of sales. That’s why this is the list you should work on growing the most.
cus·tom·er [ˈkəstəmər] NOUN customers (plural noun) a person or organization that buys goods or services from a store or business: “Mr. Harrison was a regular customer at the Golden Lion” · [more] Synonyms: shopper · consumer · buyer · purchaser · patron · client · regular · frequenter · habitué · clientele · patronage · business · trade · vendee · emptor a person or thing of a specified kind that one has to deal with: “the fish is a slippery customer and very hard to catch” · [more] Synonyms: person · individual · creature · fellow · man · woman · wight
They Are Your Traffic & Audience
And the benefits don’t stop there. Customers are your most loyal audience. They are more likely to spread the word about you and defend you online. They aren’t afraid to sing your praises. Treat them well and you’ll have a steady supply of word-of-mouth advertising and testimonials to create valuable social proof.
How do you get more customers? By adding a low-cost product to your funnel and constantly promoting it to the rest of your list. We’ll talk about this in a future article. So, make it your #1 goal to grow your customer list. Create something of value that relates to your opt-in offer and promote it on your “thank you page”, in your first few emails and occasionally throughout. Work on converting a portion of your email subscribers into customers right away.
What can you do today to work on growing your very own customer list? Stay tuned because we have more articles all about this very topic.
If you are searching for someone to help you, set up a FREE CALL with us. Let us help you figure this out!
Today’s article is about getting comfortable with change. So hang onto your hats because it’s a good one. Dealing with a change in your life can be downright uncomfortable. Don’t you agree? I mean the larger the change, the more uncomfortable you will feel. Although these feelings are completely normal, there are several ways you can help yourself become more comfortable with change. I’ll explain below.
Let Go Of Past Convictions
If you face a big change, you’re going to have to let go of the way things were before. Whether this is how you used to do things or the way you used to think about something. Either way, you will be unable to embrace and be comfortable with your current change if you are still worried about something which happened in the past. It’s time to let go.
Decide Where You Want To Go
Time and time again, studies have shown that there is power behind visualization and positive convictions. And this most certainly applies in times of change. If you decide you will be comfortable with the change, no matter what may come your way, that is likely how things will go.
Know What Makes You Happy
In times of stress, it is important to know yourself and how best to release your stress. If you are facing an especially uncomfortable part of a change, it can help you do something you do find comfort in to lessen the feeling of discomfort. For example, if you like to run and have just moved to a new city, consider going out for a run in your new location to increase your comfort levels.
Learn To Adapt
This may seem like a given, but part of becoming comfortable with change is learning to expect things to change. Be ready to assimilate yourself into these changes. The change will seem much less drastic when you mentally prepare yourself for it. You can help increase your adaptability by spending time in meditation and visualizing possible changes that could come.
It could also help you have backup plans for yourself. So if something fails on the first try, you have a backup plan in the meantime until you try again. Just knowing you have a backup plan will feel a bit like a safety net, helping you feel more confident and comfortable when changes inevitably come.
Overall, change is uncomfortable, but you can help increase your comfort level by learning to let go, knowing where you want to be, and the things in life which make you happy. Change is inevitable, so increase your comfort with change by learning to adapt and prepare for it.
If you’re looking for help, book a FREE 15-minute strategy call with us to see if we can help you. BOOK NOW