Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.
Offering Help To Your Customers
After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.
When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”
Touch Base With Your Customers
Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.
You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”
Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”
Keep It The Follow-up Call Quick
Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.
Let Your Virtual Assistant Call
If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.
You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”
Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.
Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.
Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.
When it comes to going above and beyond to provide exceptional customer service, don’t forget about usingfollow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.
Welcome Your New Customer
The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”
Follow Up Promptly
You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.
A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.
You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”
Give a Status Update
If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”
Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.
Use Reminder Emails
If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.
You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”
When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.
Today’s article is all about how your customers make up your most valuable list. You’ve heard the phrase “the money is in the list”. In other words, your subscribers have value. Today I want to share one particular type of list with you that’s a lot more valuable than any other. That list is your customer list. These are the people that have spent money with you already or are planning to in the near future. And guess what, they are the most likely to do so again and again and again. That’s what makes them one of your most valuable business assets.
Your Clientele Has Value
First, though, let’s take a quick look at what makes these people so special to you and your bottom line.
Customers are people that already trust you. If your product provides great value to them (which it should), they also like you. Over the course of consuming the product and being part of your funnel, they also get to know you better. In short, these are the people that know, like, and trust you the most when it comes to your business. This means that are more likely to buy something else you recommend. This could be your own product or something you’re promoting with another vendor.
When you mail an offer to your customer list, you can expect a much higher conversion than with any other list. With a regular offer, a 2% conversion of visitors to sales is often what you expect. When mailing to your list of subscribers, you can often double or even triple that conversion. With a customer list, you can expect to see conversions of 30% or higher depending on how targeted the product is. That’s a huge bump in conversion. It doesn’t take a lot of customers to make a good number of sales. That’s why this is the list you should work on growing the most.
cus·tom·er [ˈkəstəmər] NOUN customers (plural noun) a person or organization that buys goods or services from a store or business: “Mr. Harrison was a regular customer at the Golden Lion” · [more] Synonyms: shopper · consumer · buyer · purchaser · patron · client · regular · frequenter · habitué · clientele · patronage · business · trade · vendee · emptor a person or thing of a specified kind that one has to deal with: “the fish is a slippery customer and very hard to catch” · [more] Synonyms: person · individual · creature · fellow · man · woman · wight
They Are Your Traffic & Audience
And the benefits don’t stop there. Customers are your most loyal audience. They are more likely to spread the word about you and defend you online. They aren’t afraid to sing your praises. Treat them well and you’ll have a steady supply of word-of-mouth advertising and testimonials to create valuable social proof.
How do you get more customers? By adding a low-cost product to your funnel and constantly promoting it to the rest of your list. We’ll talk about this in a future article. So, make it your #1 goal to grow your customer list. Create something of value that relates to your opt-in offer and promote it on your “thank you page”, in your first few emails and occasionally throughout. Work on converting a portion of your email subscribers into customers right away.
What can you do today to work on growing your very own customer list? Stay tuned because we have more articles all about this very topic.
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Today’s article is about getting comfortable with change. So hang onto your hats because it’s a good one. Dealing with a change in your life can be downright uncomfortable. Don’t you agree? I mean the larger the change, the more uncomfortable you will feel. Although these feelings are completely normal, there are several ways you can help yourself become more comfortable with change. I’ll explain below.
Let Go Of Past Convictions
If you face a big change, you’re going to have to let go of the way things were before. Whether this is how you used to do things or the way you used to think about something. Either way, you will be unable to embrace and be comfortable with your current change if you are still worried about something which happened in the past. It’s time to let go.
Decide Where You Want To Go
Time and time again, studies have shown that there is power behind visualization and positive convictions. And this most certainly applies in times of change. If you decide you will be comfortable with the change, no matter what may come your way, that is likely how things will go.
Know What Makes You Happy
In times of stress, it is important to know yourself and how best to release your stress. If you are facing an especially uncomfortable part of a change, it can help you do something you do find comfort in to lessen the feeling of discomfort. For example, if you like to run and have just moved to a new city, consider going out for a run in your new location to increase your comfort levels.
Learn To Adapt
This may seem like a given, but part of becoming comfortable with change is learning to expect things to change. Be ready to assimilate yourself into these changes. The change will seem much less drastic when you mentally prepare yourself for it. You can help increase your adaptability by spending time in meditation and visualizing possible changes that could come.
It could also help you have backup plans for yourself. So if something fails on the first try, you have a backup plan in the meantime until you try again. Just knowing you have a backup plan will feel a bit like a safety net, helping you feel more confident and comfortable when changes inevitably come.
Overall, change is uncomfortable, but you can help increase your comfort level by learning to let go, knowing where you want to be, and the things in life which make you happy. Change is inevitable, so increase your comfort with change by learning to adapt and prepare for it.
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Letting go of your past to move on is often easier said than done. Besides just enabling you to move forward, there are many other reasons why you must let go of past events. Because with a past weighing you down, you’ll never be able to greet the future with open arms. This article will help you to figure out how to let go of your past.
The Past is The Past – It Ended
First and foremost, you need to let go of the past because it is just that, the past. If you spend time and mental energy thinking about things that have happened or events you wished you could have prevented, this is valuable energy wasted. Instead of putting this energy into your future goals, you are putting them into something that will never change.
And if you spend too much time worrying about the past, you may soon find you’ve wasted away the present as well.
Dwelling On The Past Will Only Hurt Your Outlook
If there’s something in the past you are specifically dwelling on, that’s likely because it was a situation that caused you a large amount of stress or sadness. And you may not realize it, but inviting these memories into your mind is inviting these negative emotions back into your life.
As long as these emotions cloud your judgment, it will be difficult for you to look forward with optimism. This is a key part of achieving your future success.
You Are Not Your Past – It’s Over
The things which may have happened previously in your life may have shaped who you are today. But you must remember you are not these experiences. Your mind created any attachment you have to these past events. They will continue to hold you back as long as you let them. How to let go of your past is crucial to understand because if you don’t, your life could just pass you by with you going nowhere.
Cut the ties today and commit to a new life unattached to what may have happened in your past.
Ready to Be Finished?
Letting go of the past and committing to move forward is never the easy option. If it were, everyone would do it. But it is impossible to go towards a positive future without also having a positive attitude and outlook on life. And holding on to your past will inhibit you from doing so.
So, if you want to be successful in the future, take the first step by committing to letting go of your past today. You will feel so much better after you accept the fact that you need to do this to move forward.
Blogging is a sure way to magnify your brand. Blogging for Virtual Assistants is not as hard as some may think, it will actually drive traffic to your website and this can ultimately help you find clients.
First, it will require an individual to obtain a domain name and a blog host. This is followed by creating a blogging avenue such as WordPress.
Once this is achieved, embark on a journey of formulating content that will add value to your followers. Ok, now we’ll divulge more information about how to start blogging and how YOU can stick with it.
verb, gerund or present participle: blogging add new material to or regularly update a blog. “it’s about a week since I last blogged” write about (an event, situation, topic, etc.) in a blog. “he blogged the Democratic and Republican national conventions as an independent”
Formulate a Purpose for Blogging
Blogging requires precision and a prior plan. It is crucial to decide on the topics you will blog about. Understand your short-term and long-term blogging goals with regard to the topics you write about.
Have a clear purpose that communicates what you intend to write during the first few months of blogging as well as the rest of the blogging period. Blogging for Virtual Assistants is really not that hard once you make the decision to start one and build up an audience.
Create Quality Visual Content in Your Blog
The photos, images, and other graphics that you integrate into your blogging endeavors can either undermine or magnify blogging. Have unique images and photos that make your posts stand out. You can find great images at Pixabay.com or Unsplash.com that you can use under the CCO regulations.
To achieve quality visual content, solicit the services of an expert if you prefer not to do it yourself.
Accrue Email Subscribers
Creating and increasing a mailing list plays a fundamental role in a similar measure when starting and sustaining your blogging activity. A mailing list enables a blogger to send interesting information to their list of followers and to potential visitors.
There are all kinds of ways to create your mailing list but that’s a topic for another blog post.
This also facilitates generating traffic for the new blog as opposed to entirely depending on search engines.
Creating a niche in your blogging endeavor demands consistency. Do not just write a few posts and be contented. If you want to attract and maintain followers and appear on search engines, you have to write a couple of posts in a month. Try to shoot at least twice a month.
Incorporate Other Social Network Platforms
Blogging successfully involves sharing content through social networks such as Facebook, Twitter, Snapchat, and Instagram. Sharing the blog posts with your network of followers through these platforms guarantees distribution to other individuals.
This increases traffic for your blog by attracting more visitors to your blogging platform. Using a plug-in for this is the ideal solution because it’s automatically shared with your networks.
There are so many topics you can create blogs around. I bet you could come up with at least 10 things to write about right now if you set your mind to thinking about what other people might be interested in reading.
Did you know there are two distinct styles of doing business — a man’s way and a woman’s way? Neither is wrong or right. But this information could make a huge difference when writing a business email, starting a new project, or even making a pitch. This article is all about this question, how do you do business in today’s world?
People often tell me that in business my approach is pretty direct. I usually get straight to the point in meetings. I want to know the important information and whether we can do something or not. That’s called a man’s way of doing business. I learned this method when I worked in the Corporate World, otherwise, you were never heard, being a woman. But, I can also change my style when the situation requires me to.
Here’s the Nitty Gritty on business:
A woman’s way of doing business involves talking about things at length. You have to communicate differently with a woman and discuss how things could /should work. She loves to be asked, “What do you think about this idea?” She usually comes at things with her “emotional side“.
There have been times when I got into strife by treating someone like a man when they wanted to do business as a woman. As soon as I realized this, I changed my approach and asked them how they were doing, what they did over the weekend, or how they felt about the project we were working on. And our communications changed immediately.
It doesn’t matter whether you’re actually a woman or a man. In any workplace, you’ll come across men who like a woman’s way of doing business and women who do business like a man.
So look around at the people you work with. Do they do business like a man or like a woman? What about you? Do you prefer a man’s way or a woman’s way?
Use this awareness to have more fun in your business
Here are 3 additional tools to add to your repertoire.
Women, you don’t have to be a bitch
I’ve come across women who have decided that they can only succeed by being big, bad, tough businesswomen. That’s simply not true! Women can be great manipulators in business. Ha, is this YOU?
Manipulation is considered crafty or even deceitful, and that’s one definition of the word. It also means handling a situation easily and skillfully —that’s the kind of manipulation I’m talking about. When I see women operate as if they’re nasty or mean, I’m tempted to say, “Do you know how easy things would be for you if you used a little manipulation?” Are you one of these types of Business Women?
Even when people know you’re manipulating them, it still works in business
What if you could have fun with manipulation?
Asking someone questions is a great manipulation. A question is designed to dissolve any conclusions you might have and create a totally different outcome. It also allows the other person to give you feedback and ask their own questions.
If there’s a difficult conversation to be had with someone, the first thing I say to them is: “I’m confused. Can you help me with this?”
If you force a confrontation, people have to fight you. No, not by using fists!
When you say you need help, perhaps because you missed something, the other person will try to fill in the blanks; they will try to help you.
This tool really works!
What you’re looking for are greater clarity and more awareness. It’s not about right or wrong or winning and losing.
The only time confrontation may be helpful is when you desire to control a situation or to end a relationship.
Men, you don’t have to be the commander-in-chief!
As I mentioned, a man’s way of doing business is quite direct. Many men have been taught that they have to give and follow orders.
They think they have to be the authority at all times and people should simply do as they’re told. This approach can lead to blind followers and that’s something you don’t want in your business. Do you really want that?
Invite the peopleyou work with tocontribute to your business
Every person in your company or business has a different perspective and their own awareness. So are YOU willing to tap into that? I’ve noticed that entrepreneurs rarely act like “commanders-in-chief“.
Their usual approach is, “What does this person know and what can they contribute?” Entrepreneurs constantly ask questions about every aspect of a business.
You can only do business as a man or a woman, but that could limit what’s truly possible in your business. Use this information to have ease of communication.
What if changing how you do business is as easy as changing your clothes?
Hit me up in the comments below and let me know what your opinion is!
Changes, no matter how minor, can be an extremely difficult part of life. But if you know that changes are coming (and they always are), there are ways in which you can adjust your mindset. You will need to prepare yourself for these changes. So, in today’s article How to Get into a Mindset Ready for Change, we are going to discuss a few methods on how you can get ready for the changes to come.
First, Let The Past Go
If you are holding on to something, or someone in your past, it will be impossible to meet the future with open arms. And since you never know when it may be time to change, make it a practice to let go of things that regularly negatively impact your life. That way, you will be able to adequately embrace change when it does arrive.
Stay Curious Mentality
Never be afraid to ask questions. And keep your mind open when you get answers. By questioning the things around you, you engage your critical thinking skills, which may be required when you make a change. Staying curious is best done by asking “what-if” questions about any situation you may encounter.
Have Backup Plans
A lot of people think having a backup plan is not having confidence in yourself. And this isn’t entirely true. Although you should never plan to use your backup plans, you should still have them. Creating scenarios when things may go wrong engages the same critical thinking skills listed above. And having these critical thinking skills can help you better anticipate problems or issues. This makes changes much easier to embrace.
Look For Inspiration
If you are going through every day on autopilot when change happens, it will likely shock you. You won’t know how to respond. On the flip side, if you are constantly looking for ways in which your life will change, you can expect one of two things. When it does change, you will be more prepared to handle whatever is coming your way. And two, even if it changes in a way you didn’t expect. One of the best ways to look for inspiration is just by looking within yourself during a period of meditation or visualization.
If you want to be ready and prepared to meet whatever change comes your way, you must get into the proper mindset now. You can get yourself in this mindset by leaving the past behind, remaining curious, looking for inspiration, and by having backup plans. All of these combined will help clear your mind and prepare your critical thinking skills to conquer the unknown.
Need help with decision-making? Or just want to talk it out with someone? Set up a FREE 15-minute call with us to see if we can help you. You can do that here >>>> FREE CALL.
In the beginning, you start your own business. And you absolutely love it! It doesn’t feel like work when it’s your passion, right!? I know just what you’re thinking…because I thought the same thing. Going into business for myself was completely what I wanted to do. And I had no thoughts of the big QUIT word!
And then…your passion-based business takes over your entire life and now your business controls you. Isn’t that the truth? I mean, business is supposed to create some freedom in your life. No more boss, the corporate world is gone…life is a JOY once again. So…what the heck happened? I’ll tell you, right here in this post.
The #1 Secret to building and growing your business that aligns with your lifestyle…
Quit doing everything!
That’s right! Did your heart skip a beat just now when I said that? Yeah, I thought so…and I totally understand.
Are you worried that if you stop doing all the to-do’s…your business will shrivel up and die? Ha…I’m rolling on the floor laughing right now. NO, it’s not.
Does the idea of only doing some specific work make you feel like you’re missing out? What the heck are you missing out on? Work you DON’T want to be doing because you’d rather GO TO THE BEACH?
If you are an early entrepreneur, wouldn’t you like to build your business and lifestyle together from the get-go? AND… still, make a ton of money? I know if I were starting out in my business I would. I may not know it all, but having your own business and creating a great lifestyle is critical in your decision-making.
What if I told you that I could identify the tasks that are the best ones to do first…and the right ones to be done by only you.
When you are working through the process of where you are now and where you want to be, here are some questions to start asking yourself. You’re going to love this! I promise…
What are your values?– You can determine your values by your former actions when confronted with a problem or decision that you had to overcome or make. These are the times that your real values emerge, not just the ones you say you believe in. Look back on your own choices and determine your real values. If you have made mistakes and gone against your core values, identify those times and determine how you can make a different choice.
What are your skills? – Even if you’re not currently an entrepreneur, you already have skills that you can put to use as an entrepreneur. Focus on the deliverables and tasks that you provide your employer without too much help from others. These are the skills that you have that should be the basis of your entrepreneurial venture.
What are your strengths? – You’ve heard the idea that you need to leverage your strengths but how do you even know what they are? Using a self-assessment, you can find out what your strengths are. When you know them, try to be honest so that your results come out realistic. Take off your rose-colored glasses so that you can determine your real strengths.
What are your weaknesses? – While you can improve upon your weaknesses, you should first leverage your strengths, but it’s important to know your weaknesses and accept them. If you know for example that you’re always five minutes late, accept it, instead focus on something positive. That doesn’t mean you don’t work on this habit, but don’t focus on it instead of your strengths.
Only when you know who you really are, the good and the bad, will you be able to truly know yourself. And this will help you to create the business and lifestyle you desire. ARE YOU READY?
I know you aren’t going to quit!
Now you know how important it is to Identify your “Uniqueness”so that you can focus on the right tasks and quit doing all the tasks. Because this will only lead to exhaustion and probably failure. That is one of the reasons you really need to hire someone to help you.
Get ready to hire someone to help you. Set up a FREE appointment with our company so you can see what we have to offer. Book your appointment here —> FREE CALL
Have you ever just felt stuck in your life? As if you are going around and around in a circle and you can’t seem to break out? Well, this could be because something in your life is creating that problem. Today’s article discusses just “What’s Holding You Back From Moving Forward?” in more detail so you can crush it and focus on yourself and your business.
You’re Playing It Too Safe
If you are constantly worried about the future, and this worry keeps you from taking risks, this is probably the number one reason you aren’t moving forward. To move forward, you have to live a little and do something which makes you a little uncomfortable—it’ll pay off in the end.
The next time you are faced with something that takes you out of your comfort zone, give it a try—you may find a little risk is a positive addition to your life.
You’re Stuck In The Past
To move forward, you have to learn to let go. The past is the past for a reason. Remember it fondly, but make sure you aren’t focused on it. Don’t devote any time to it, as this will keep you from being able to propel yourself forward into the future. And that’s what you want, right? Living in the past will suck up your whole day and make you feel miserable. I know from experience that you don’t need that in your life today!
You Doubt Your Abilities
If you want to make changes to better your life or move forward, you can’t do so if you constantly doubt yourself. Have a little confidence in yourself. Just deciding to move forward is a big step, and only the most successful people do so. If confidence is something you struggle with, consider trying some tactics to increase your confidence. And please do this before making a large change in your life.
You Are Hanging With The Wrong Crowd
Are all your friends stuck in dead-end jobs? I bet they complain about how miserable they are, don’t they? According to Jim Rohn, you are the combination of the five people you are closest to in life. And if these people aren’t going anywhere, you likely won’t either.
Be especially careful if you find yourself spending time with people who seem to talk down about your future. Don’t let their negative outlook become yours, as this could end up holding you back big time. No one said moving forward was easy, but it may feel impossible if you are being held back. Instead, choose to make changes to your life to stop your convictions, past, and your friends from holding you back. After all, moving forward is part of being successful and having a happy life.
Do YOU need someone to talk to? Come on, be honest with yourself. I know you can do this! If you need help, reach out to me. I provide mentoring services that could be just what you need to help you move forward.
Just fill out the form below so we can schedule a time to talk. No, this isn’t a sales call, just a FREE CALL to see if I can help you get clarity on your focus.