Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.
Offering Help To Your Customers
After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.
When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”
Touch Base With Your Customers
Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.
You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”
Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”
Keep It The Follow-up Call Quick
Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.
Let Your Virtual Assistant Call
If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.
You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”
Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.
Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.
Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.
When it comes to going above and beyond to provide exceptional customer service, don’t forget about usingfollow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.
Welcome Your New Customer
The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”
Follow Up Promptly
You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.
A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.
You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”
Give a Status Update
If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”
Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.
Use Reminder Emails
If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.
You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”
When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.
Today’s article is all about how your customers make up your most valuable list. You’ve heard the phrase “the money is in the list”. In other words, your subscribers have value. Today I want to share one particular type of list with you that’s a lot more valuable than any other. That list is your customer list. These are the people that have spent money with you already or are planning to in the near future. And guess what, they are the most likely to do so again and again and again. That’s what makes them one of your most valuable business assets.
Your Clientele Has Value
First, though, let’s take a quick look at what makes these people so special to you and your bottom line.
Customers are people that already trust you. If your product provides great value to them (which it should), they also like you. Over the course of consuming the product and being part of your funnel, they also get to know you better. In short, these are the people that know, like, and trust you the most when it comes to your business. This means that are more likely to buy something else you recommend. This could be your own product or something you’re promoting with another vendor.
When you mail an offer to your customer list, you can expect a much higher conversion than with any other list. With a regular offer, a 2% conversion of visitors to sales is often what you expect. When mailing to your list of subscribers, you can often double or even triple that conversion. With a customer list, you can expect to see conversions of 30% or higher depending on how targeted the product is. That’s a huge bump in conversion. It doesn’t take a lot of customers to make a good number of sales. That’s why this is the list you should work on growing the most.
cus·tom·er [ˈkəstəmər] NOUN customers (plural noun) a person or organization that buys goods or services from a store or business: “Mr. Harrison was a regular customer at the Golden Lion” · [more] Synonyms: shopper · consumer · buyer · purchaser · patron · client · regular · frequenter · habitué · clientele · patronage · business · trade · vendee · emptor a person or thing of a specified kind that one has to deal with: “the fish is a slippery customer and very hard to catch” · [more] Synonyms: person · individual · creature · fellow · man · woman · wight
They Are Your Traffic & Audience
And the benefits don’t stop there. Customers are your most loyal audience. They are more likely to spread the word about you and defend you online. They aren’t afraid to sing your praises. Treat them well and you’ll have a steady supply of word-of-mouth advertising and testimonials to create valuable social proof.
How do you get more customers? By adding a low-cost product to your funnel and constantly promoting it to the rest of your list. We’ll talk about this in a future article. So, make it your #1 goal to grow your customer list. Create something of value that relates to your opt-in offer and promote it on your “thank you page”, in your first few emails and occasionally throughout. Work on converting a portion of your email subscribers into customers right away.
What can you do today to work on growing your very own customer list? Stay tuned because we have more articles all about this very topic.
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Letting go of your past to move on is often easier said than done. Besides just enabling you to move forward, there are many other reasons why you must let go of past events. Because with a past weighing you down, you’ll never be able to greet the future with open arms. This article will help you to figure out how to let go of your past.
The Past is The Past – It Ended
First and foremost, you need to let go of the past because it is just that, the past. If you spend time and mental energy thinking about things that have happened or events you wished you could have prevented, this is valuable energy wasted. Instead of putting this energy into your future goals, you are putting them into something that will never change.
And if you spend too much time worrying about the past, you may soon find you’ve wasted away the present as well.
Dwelling On The Past Will Only Hurt Your Outlook
If there’s something in the past you are specifically dwelling on, that’s likely because it was a situation that caused you a large amount of stress or sadness. And you may not realize it, but inviting these memories into your mind is inviting these negative emotions back into your life.
As long as these emotions cloud your judgment, it will be difficult for you to look forward with optimism. This is a key part of achieving your future success.
You Are Not Your Past – It’s Over
The things which may have happened previously in your life may have shaped who you are today. But you must remember you are not these experiences. Your mind created any attachment you have to these past events. They will continue to hold you back as long as you let them. How to let go of your past is crucial to understand because if you don’t, your life could just pass you by with you going nowhere.
Cut the ties today and commit to a new life unattached to what may have happened in your past.
Ready to Be Finished?
Letting go of the past and committing to move forward is never the easy option. If it were, everyone would do it. But it is impossible to go towards a positive future without also having a positive attitude and outlook on life. And holding on to your past will inhibit you from doing so.
So, if you want to be successful in the future, take the first step by committing to letting go of your past today. You will feel so much better after you accept the fact that you need to do this to move forward.
Blogging is a sure way to magnify your brand. Blogging for Virtual Assistants is not as hard as some may think, it will actually drive traffic to your website and this can ultimately help you find clients.
First, it will require an individual to obtain a domain name and a blog host. This is followed by creating a blogging avenue such as WordPress.
Once this is achieved, embark on a journey of formulating content that will add value to your followers. Ok, now we’ll divulge more information about how to start blogging and how YOU can stick with it.
verb, gerund or present participle: blogging add new material to or regularly update a blog. “it’s about a week since I last blogged” write about (an event, situation, topic, etc.) in a blog. “he blogged the Democratic and Republican national conventions as an independent”
Formulate a Purpose for Blogging
Blogging requires precision and a prior plan. It is crucial to decide on the topics you will blog about. Understand your short-term and long-term blogging goals with regard to the topics you write about.
Have a clear purpose that communicates what you intend to write during the first few months of blogging as well as the rest of the blogging period. Blogging for Virtual Assistants is really not that hard once you make the decision to start one and build up an audience.
Create Quality Visual Content in Your Blog
The photos, images, and other graphics that you integrate into your blogging endeavors can either undermine or magnify blogging. Have unique images and photos that make your posts stand out. You can find great images at Pixabay.com or Unsplash.com that you can use under the CCO regulations.
To achieve quality visual content, solicit the services of an expert if you prefer not to do it yourself.
Accrue Email Subscribers
Creating and increasing a mailing list plays a fundamental role in a similar measure when starting and sustaining your blogging activity. A mailing list enables a blogger to send interesting information to their list of followers and to potential visitors.
There are all kinds of ways to create your mailing list but that’s a topic for another blog post.
This also facilitates generating traffic for the new blog as opposed to entirely depending on search engines.
Creating a niche in your blogging endeavor demands consistency. Do not just write a few posts and be contented. If you want to attract and maintain followers and appear on search engines, you have to write a couple of posts in a month. Try to shoot at least twice a month.
Incorporate Other Social Network Platforms
Blogging successfully involves sharing content through social networks such as Facebook, Twitter, Snapchat, and Instagram. Sharing the blog posts with your network of followers through these platforms guarantees distribution to other individuals.
This increases traffic for your blog by attracting more visitors to your blogging platform. Using a plug-in for this is the ideal solution because it’s automatically shared with your networks.
There are so many topics you can create blogs around. I bet you could come up with at least 10 things to write about right now if you set your mind to thinking about what other people might be interested in reading.
Changes, no matter how minor, can be an extremely difficult part of life. But if you know that changes are coming (and they always are), there are ways in which you can adjust your mindset. You will need to prepare yourself for these changes. So, in today’s article How to Get into a Mindset Ready for Change, we are going to discuss a few methods on how you can get ready for the changes to come.
First, Let The Past Go
If you are holding on to something, or someone in your past, it will be impossible to meet the future with open arms. And since you never know when it may be time to change, make it a practice to let go of things that regularly negatively impact your life. That way, you will be able to adequately embrace change when it does arrive.
Stay Curious Mentality
Never be afraid to ask questions. And keep your mind open when you get answers. By questioning the things around you, you engage your critical thinking skills, which may be required when you make a change. Staying curious is best done by asking “what-if” questions about any situation you may encounter.
Have Backup Plans
A lot of people think having a backup plan is not having confidence in yourself. And this isn’t entirely true. Although you should never plan to use your backup plans, you should still have them. Creating scenarios when things may go wrong engages the same critical thinking skills listed above. And having these critical thinking skills can help you better anticipate problems or issues. This makes changes much easier to embrace.
Look For Inspiration
If you are going through every day on autopilot when change happens, it will likely shock you. You won’t know how to respond. On the flip side, if you are constantly looking for ways in which your life will change, you can expect one of two things. When it does change, you will be more prepared to handle whatever is coming your way. And two, even if it changes in a way you didn’t expect. One of the best ways to look for inspiration is just by looking within yourself during a period of meditation or visualization.
If you want to be ready and prepared to meet whatever change comes your way, you must get into the proper mindset now. You can get yourself in this mindset by leaving the past behind, remaining curious, looking for inspiration, and by having backup plans. All of these combined will help clear your mind and prepare your critical thinking skills to conquer the unknown.
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Have you ever just felt stuck in your life? As if you are going around and around in a circle and you can’t seem to break out? Well, this could be because something in your life is creating that problem. Today’s article discusses just “What’s Holding You Back From Moving Forward?” in more detail so you can crush it and focus on yourself and your business.
You’re Playing It Too Safe
If you are constantly worried about the future, and this worry keeps you from taking risks, this is probably the number one reason you aren’t moving forward. To move forward, you have to live a little and do something which makes you a little uncomfortable—it’ll pay off in the end.
The next time you are faced with something that takes you out of your comfort zone, give it a try—you may find a little risk is a positive addition to your life.
You’re Stuck In The Past
To move forward, you have to learn to let go. The past is the past for a reason. Remember it fondly, but make sure you aren’t focused on it. Don’t devote any time to it, as this will keep you from being able to propel yourself forward into the future. And that’s what you want, right? Living in the past will suck up your whole day and make you feel miserable. I know from experience that you don’t need that in your life today!
You Doubt Your Abilities
If you want to make changes to better your life or move forward, you can’t do so if you constantly doubt yourself. Have a little confidence in yourself. Just deciding to move forward is a big step, and only the most successful people do so. If confidence is something you struggle with, consider trying some tactics to increase your confidence. And please do this before making a large change in your life.
You Are Hanging With The Wrong Crowd
Are all your friends stuck in dead-end jobs? I bet they complain about how miserable they are, don’t they? According to Jim Rohn, you are the combination of the five people you are closest to in life. And if these people aren’t going anywhere, you likely won’t either.
Be especially careful if you find yourself spending time with people who seem to talk down about your future. Don’t let their negative outlook become yours, as this could end up holding you back big time. No one said moving forward was easy, but it may feel impossible if you are being held back. Instead, choose to make changes to your life to stop your convictions, past, and your friends from holding you back. After all, moving forward is part of being successful and having a happy life.
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A new beginning can be challenging and stressful, especially if you start over in a new location or a new profession. Although there isn’t any way to make these changes easier, below are some tips to help you conquer and embrace your new beginning.
First Principles – Break It Down
Just like breaking a large goal down into smaller ones can help it feel more accomplishable, so too can breaking down a big change make it more manageable. If you are moving, see if you can break your move into three days. Or maybe you spend the day before setting up the utilities at the new place, and that way, when you are tired from moving your stuff the next day, everything is already ready to go.
Find A Support System – Your Foundation
Whether it’s a new job or a new city, make sure you have a support system. Even if they aren’t nearby, just having someone you can call with weekly updates can do wonders for managing your stress level.
You can also build a new support system wherever you are going. If you are new to a job, they will often have a designated new hire person you can go to with questions. Maybe see if you can exchange numbers and grab a coffee. You never know who could end up being a great new friend!
Have A Role Model
It can be important to have a role model for especially drastic changes, maybe someone who has made a similar move and thrived from it. This doesn’t have to be someone famous; it could even just be a family member. But whenever you are stressed about your big change, remember how your model handled it. You definitely don’t want your new beginning to be stressful.
Enjoy Yourself – Follow Your Heart
Most of all, don’t forget to have fun! This is a new beginning, and no matter what has changed in your life, there are likely to be a few growing pains. So, embrace all the new fun things, and learn to laugh at yourself when you make mistakes. It’s all part of the process! And if you tell yourself you will enjoy your change, chances are you will.
New beginnings can be a drastic change for anyone, but there are several things you can do to embrace and make the most of them. Just remember to break the change down, reference your support system or role model, and have fun! Before you know it, the new beginning will be your amazing new normal.
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One simple way you can practice radical giving in your business is to be generous with your content marketing. Instead of making all of your content focused on you and what you can do, focus on providing value to your readers or listeners. To Create Radical Giving in Your Content you will need to be a little creative, but below are some great ideas of the ways you can do that.
Here are a few easy ideas you can use to create content that serves:
Curate Content from Other Bloggers
Don’t be afraid to tell your community about the bloggers you admire or link to their amazing content. You can’t serve everyone and even if you could, that would quickly get exhausting. There’s more than enough attention and applause to go around, so take some time to focus on content curation.
Curating valuable content lets you share brilliant ideas and fresh insights with your community. Plus, it gives you a chance to introduce your audience to experts in your niche that they should follow.
Ask a Friend for Help
Interview Industry Leaders
Another way to practice radical giving in your business is to interview industry leaders. You can do this through podcast episodes or by creating webinars where you feature an authority in their area of expertise.
When it comes to interviewing others, create a list of questions. Try to avoid questions that can be answered with a simple yes or no.
Instead, make sure your questions invite detailed responses from your interviewees. Generally, questions that start with “How…?” or “Why…?” get the most interesting answers and can create thought-provoking conversations.
Be a Big Giver
Add A Bonus to a Great Product
When you find a product you’d like to promote to your community, go the extra mile and give back. Offer a juicy bonus that only your buyers will get. This bonus could be a short report, an audio course, access to an upcoming webinar, or any other product you can think of.
The important thing to do with this is to make sure your bonus is relevant to the actual product being sold. For example, a great bonus for a product all about Facebook Advertising would be 50 Facebook-ready images.
Promote Others on Social Media
Don’t be afraid to use social media to promote others in your industry. If you’re reading a great article that is challenging the way you view your niche, tweet about it. If you stumble on a funny video that you think your community will relate to, share it on Facebook.
Make sure to tag the original creator on social media so they’ll see your promotion and be encouraged. You also want to do this so your audience will be able to click through and follow the thought leader you’re linking to. Create Radical Giving in Your Content by utilizing other people in your industry.
Use Others to Support You
Here’s a great article to read to help you with creating content:
Therese Kienast of Radical Leadershiprecommends that online business owners create more content. She says, “Don’t wait, create!” If you wait, you’re less likely to follow through and publish excellent content.
Instead, try to capture inspiration the moment it strikes. If you can’t right then, try to do it as soon as possible. This will keep your enthusiasm and energy revved up as you create and share your new content.
Arielle was committed to being a radical giver in her business and she wanted to build a community of like-minded entrepreneurs. So, she started looking online for groups that she could join. Becoming part of a community of givers was so important to her as she felt it would help her with her success.
She found one Facebook group filled with positive, encouraging posts from members and decided to join. Once she was accepted into the community, Arielle focused on doing a few key tasks.
Be Accessible to Others
Answer Questions from Members
When another member posted a question about publishing a blog post to her WordPress website, Arielle responded and explained how to do it. She even linked to a helpful tutorial she found on YouTube.Someone else wanted to know what landing page software was the best. Even though Arielle wasn’t using software for her landing pages, she did some research and shared the three most popular options.
Share Your Journey with the Group
Arielle didn’t just focus on helping other members. She also openly shared her journey with the group. She posted about searching for a new WordPress theme, then she posted again when she’d decided on one that fit her needs. As she was installing the theme, Arielle asked a question about customizing themes and received several responses. She finished the edits to the theme and then posted a link to her new site, thanking everyone that helped along the way.
Help Others in the Group
Try a Test Run for Someone Else
Dana posted to the Facebook community that the shopping cart software she’d just installed didn’t appear to be working correctly. So, Arielle took a few minutes to test out the cart and created an account on Dana’s site.Arielle wanted to share what she was seeing with Dana so she used Screencast-O-Matic to take a quick screen capture. She uploaded the video to the site and shared it with Dana so she could see exactly where in the order process the error occurred.
Welcome New Members
Whenever Arielle saw new members join the group, she made it a point to welcome them. Then she went on to ask about their business and who they enjoyed working with. This gave her a chance to get to know new members and meant Arielle knew who to refer a client to when they needed a specialized service or product.Arielle went a step further and would follow up with newbies after a week. She’d listen to their ideas, ask about their goals, and share suggestions if they were stuck on a particular project.
Create A Thriving Community
Within a few months, Arielle had built a strong network of entrepreneurs she could rely on. She loved being able to support them and receiving encouragement in return.
If you’re like Arielle and you want to give back to others, find a group on Facebook that gives back. Then actively participate and engage with members, so you can build your own thriving community.