Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.
When it comes to going above and beyond to provide exceptional customer service, don’t forget about usingfollow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.
Welcome Your New Customer
The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”
Follow Up Promptly
You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.
A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.
You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”
Give a Status Update
If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”
Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.
Use Reminder Emails
If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.
You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”
When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.
A new beginning can be challenging and stressful, especially if you start over in a new location or a new profession. Although there isn’t any way to make these changes easier, below are some tips to help you conquer and embrace your new beginning.
First Principles – Break It Down
Just like breaking a large goal down into smaller ones can help it feel more accomplishable, so too can breaking down a big change make it more manageable. If you are moving, see if you can break your move into three days. Or maybe you spend the day before setting up the utilities at the new place, and that way, when you are tired from moving your stuff the next day, everything is already ready to go.
Find A Support System – Your Foundation
Whether it’s a new job or a new city, make sure you have a support system. Even if they aren’t nearby, just having someone you can call with weekly updates can do wonders for managing your stress level.
You can also build a new support system wherever you are going. If you are new to a job, they will often have a designated new hire person you can go to with questions. Maybe see if you can exchange numbers and grab a coffee. You never know who could end up being a great new friend!
Have A Role Model
It can be important to have a role model for especially drastic changes, maybe someone who has made a similar move and thrived from it. This doesn’t have to be someone famous; it could even just be a family member. But whenever you are stressed about your big change, remember how your model handled it. You definitely don’t want your new beginning to be stressful.
Enjoy Yourself – Follow Your Heart
Most of all, don’t forget to have fun! This is a new beginning, and no matter what has changed in your life, there are likely to be a few growing pains. So, embrace all the new fun things, and learn to laugh at yourself when you make mistakes. It’s all part of the process! And if you tell yourself you will enjoy your change, chances are you will.
New beginnings can be a drastic change for anyone, but there are several things you can do to embrace and make the most of them. Just remember to break the change down, reference your support system or role model, and have fun! Before you know it, the new beginning will be your amazing new normal.
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One simple way you can practice radical giving in your business is to be generous with your content marketing. Instead of making all of your content focused on you and what you can do, focus on providing value to your readers or listeners. To Create Radical Giving in Your Content you will need to be a little creative, but below are some great ideas of the ways you can do that.
Here are a few easy ideas you can use to create content that serves:
Curate Content from Other Bloggers
Don’t be afraid to tell your community about the bloggers you admire or link to their amazing content. You can’t serve everyone and even if you could, that would quickly get exhausting. There’s more than enough attention and applause to go around, so take some time to focus on content curation.
Curating valuable content lets you share brilliant ideas and fresh insights with your community. Plus, it gives you a chance to introduce your audience to experts in your niche that they should follow.
Ask a Friend for Help
Interview Industry Leaders
Another way to practice radical giving in your business is to interview industry leaders. You can do this through podcast episodes or by creating webinars where you feature an authority in their area of expertise.
When it comes to interviewing others, create a list of questions. Try to avoid questions that can be answered with a simple yes or no.
Instead, make sure your questions invite detailed responses from your interviewees. Generally, questions that start with “How…?” or “Why…?” get the most interesting answers and can create thought-provoking conversations.
Be a Big Giver
Add A Bonus to a Great Product
When you find a product you’d like to promote to your community, go the extra mile and give back. Offer a juicy bonus that only your buyers will get. This bonus could be a short report, an audio course, access to an upcoming webinar, or any other product you can think of.
The important thing to do with this is to make sure your bonus is relevant to the actual product being sold. For example, a great bonus for a product all about Facebook Advertising would be 50 Facebook-ready images.
Promote Others on Social Media
Don’t be afraid to use social media to promote others in your industry. If you’re reading a great article that is challenging the way you view your niche, tweet about it. If you stumble on a funny video that you think your community will relate to, share it on Facebook.
Make sure to tag the original creator on social media so they’ll see your promotion and be encouraged. You also want to do this so your audience will be able to click through and follow the thought leader you’re linking to. Create Radical Giving in Your Content by utilizing other people in your industry.
Use Others to Support You
Here’s a great article to read to help you with creating content:
Therese Kienast of Radical Leadershiprecommends that online business owners create more content. She says, “Don’t wait, create!” If you wait, you’re less likely to follow through and publish excellent content.
Instead, try to capture inspiration the moment it strikes. If you can’t right then, try to do it as soon as possible. This will keep your enthusiasm and energy revved up as you create and share your new content.
Deidre quickly shared that she was. “I grew up in a single-parent household. My mom struggled just to make ends meet every month. I like the idea of being a radical giver but I’m worried there’s just not enough goodness in the world to go around.”
Deidre isn’t alone. Many online business owners struggle to become radical givers despite really wanting to. The problem is often linked to a poverty mindset.
The Poverty Mindset
Here are three beliefs that keep you stuck in poverty and how to overcome them. After reading them see if any of the three fit you and if not, you’re well on your way to becoming a radical giver.
Poverty Mindset #1: There’s Not Enough to Go Around
When you believe that there is a limit to the money or goodness available in the world, you can approach every situation with a belief that you must hoard things. You have to hold tightly to your money, your time, and your gifts.
But what if you flipped the script? Instead of telling yourself, that there’s not enough to go around, embrace the belief that there’s more than enough to share.
What you focus on will always expand. That means if you focus on one belief, it will become self-fulfilling. The more you tell yourself there’s enough to go around, the more your life and business will begin to reflect this belief.
Poverty Mindset #2: Helping Others Shine Means I Can’t Shine
It’s easy to think that if other people are awesome, you can’t be awesome, too. That’s because most people imagine the world as a small stage where only a few, truly gifted entrepreneurs can show off their talents.
But in reality, the stage is big enough to support everyone. In fact, your brand or product could be exactly what someone else needs. Instead of viewing other entrepreneurs or brands as your competition, see them as your friends. Going solo is lonely but a journey with friends? That’s so much fun!
Poverty Mindset #3: I Need to Take on Every Client or Project
Sometimes, a poverty mindset can show up as taking on every client or project that comes your way. It often stems from the fear that if you don’t, you might lose out on money or experience.
But the problem with this belief is that it keeps you from doing your best work. If a project comes along that’s not a terrific fit for you, say no. When you do this, you open up room in your business for projects that truly light you up. Developing the Radical Giver Mindset means that you need to make a change.
Moving past a poverty mindset and becoming a radical giver isn’t something you can do overnight. It often takes a few months of practice and support from a loving community of like-minded business owners. But rest assured that if you stay focused, you can embrace a new mindset.
The secret to becoming a radical giver lies in asking three simple questions. Discover what they are when you download your free workbook!
Today’s article is about being a radical giver. Interesting topic to discuss, but I promise you, you will enjoy it. Here’s an interesting story about a woman named Jennie. She desperately wanted to quit her 9-5 job so she could spend more time with her twin boys. So, she began to look into work-at-home opportunities.
She heard about the virtual assistant industry and knew it’d be a great fit for her.She started a website, began blogging, and became active on social media. But after almost six months, all she had were a handful of low-paying clients that didn’t seem to respect her. She was frustrated and wondering whether she should give up when she met Anita, a coach for virtual assistants.
Anita was offering a free discovery session to prospective clients, so Jennie took her up on the offer. During the call, Jennie shared her frustrations about becoming a virtual assistant. While they were talking, Anita reviewed Jennie’s website and social media accounts. She explained that Jennie wasn’t serving anyone but herself. Ok, so here is where it gets interesting, are you following me?
Radical Givers Serve
“Your business does exist to make money, absolutely,” Anita shared, “But it should also be about serving your community. You need to discover how you can help your clients rather than chasing dollars aimlessly.”Radical givers in business are entrepreneurs that want to do more than simply make a profit—they want to make a difference, too. Whether you’re serving your clients as a virtual assistant or selling digital products and memberships, you can practice radical giving.
Radical Givers Focus
Jennie signed up for a coaching program with Anita later that week. Even though it was a big investment, she knew Anita’s guidance could help her grow her business. The first thing Anita did was work with Jennie so she could discover the types of clients she wanted to work with.One thing that sets radical givers apart is their focus. That’s because radical givers know who they want to serve. They have a target audience in mind that they’re excited about giving back to and are passionate about serving them.
Radical Givers Invest
Once Jennie knew who her ideal clients were, she made a list of places where these ideal clients spent time online including Facebook groups and LinkedIn groups. Then she joined these groups and began investing time in the groups.She answered business questions, joined in the discussions, and made sure to welcome new members to the community. As Jennie put her roots deep into the groups, she began attracting her ideal clients and earning a much higher hourly rate.
She asked her coach why she was attracting so much positive attention and Anita said, “People are naturally attracted to givers. When you’re generous with others, they want to be generous in return. Kindness always comes back to you.”
Are YOU A Radical Giver?
Being a radical giver in business doesn’t mean that you never make a cent or that you have to work for below-average rates. You can earn a lot of money and still be a radical giver. It just means that you’re dedicated to your clients and customers. You’re willing to go the extra mile and you truly care about the community you’re serving.
Learn how to become a radical giver in your business when you download your free workbook!
Next month, continue this series on Radical Giving, there is much more to come!
There are four distinct learning styles. Most people will have a preference for one of the four, but to some extent also use the others. The better you use all four of them, the more you will learn from your experiences.
See if you can pick out the learning style that you seem to choose naturally from the four styles below.
– This person enjoys new experiences and dives right in
– So, he likes the excitement of drama or a crisis
– And he enjoys out-of-the-box ideas
– He likes using other people as sounding boards
– This person enjoys theories and concepts
– So, she enjoys intellectual exercises
– And she performs well in structured situations
– She doesn’t like shallow, unsubstantial thinking
– This person enjoys detailed research
– So, he likes just sitting back and thinking
– And he thinks before he acts
– He doesn’t respond well in crises or with time constraints
– This person works well on practical tasks
– So, she enjoys putting things into practice immediately
– And she needs guidelines
– She doesn’t enjoy learning that does not have a practical outcome
If you can see that these four learning styles are all aspects of the complete learning process? In stage 1 the activist has the experience. Stage 2, the reflector, reviews the experience. In stage 3 the theorist makes conclusions from experience. And in stage 4 the pragmatist takes action based on the first three stages.
Today’s article is all about the 5 Key Habits to Start Your Day. So, what are key habits? They are what you do every single day to keep you organized. Starting your day, the right way will ensure that you’ll feel calmer, happier, and more productive from the get-go. It’ll also make sure that you don’t waste any time searching for missing or lost items. Remember that habits don’t happen overnight. They take at least 21 days to become ingrained into your normal routine so the sooner you start the quicker you’ll become a well-organized morning person.
We’ve all been there when we’ve felt too tired to load the dishwasher, clear the counters or vacuum the family room. Spending a little time every evening tidying and cleaning away the dirt, clutter, and debris from the day really will save you time and angst in the long run.
Make it a fun routine by involving all the family. Set a timer for 15 minutes and zip through those chores. Of course, if you’re on your own it may take slightly longer.
Prepare Lunches in Advance
5 Key Habits To Start Your Day means being prepared. Food preparation takes time and isn’t fun when you’re in a rush to get to school or work. Spending time preparing lunches for all the family the night before ensures you all get a nutritious lunchtime meal which will save you time and money.
Plan ahead so that you know exactly what everyone is having each day of the week. This will make sure you buy or make everything you need so there aren’t any last-minute panics.
Get Clothes Ready the Night Before
How much time have you wasted trying to choose what to wear in the morning? Too much probably and it gets worse if you have kids. Instead, get everyone’s clothes ready the night before. Make sure the entire outfit is on a hanger and that underwear, shoes, and accessories are with it.
An even better habit is to organize the entire week’s wardrobe on a Sunday with everything hung in day order in your wardrobe ready to be picked out on the relevant day. This habit makes everything ideal especially if you have the time to do it.
Write a To-Do List
Write down all the chores and calls you need to do the following day. If they involve dropping off items at the dry cleaner, then bag them and put them by the front door. If you need to post letters or packages then bag them and put them by the door. Your list will make sure you know exactly what you need to do and by having any items ready you won’t leave the house without them! This not only makes you organized it makes you more efficient.
5 Key Habits To Start Your Day also means doing the little things that usually only take a couple of minutes to do. Spend time putting everything you’ll need for a day in your handbag or work bag the night before. You won’t need your iPad or laptop overnight so putting it in your bag or case before you go to bed will make sure you don’t forget it. Any work documents or school books should be put into bags so that they aren’t forgotten or mislaid!
If your children have gym class, football, or another school or after-school activity then get the necessary kit ready in their bags before you head to bed. Put the bag by their school coat.
Starting your day feeling positive and organized really does have a major impact on the way the rest of your day pans out. A chaotic start is hard to recover from. By developing the routines listed above, you can be sure that you and your household will always start your day the right way.
This is also a good way to teach your children about leadership by being a good leader yourself. Then they can do it in their homes once they are adults.
Today’s article will teach you 21 different ways to become a better leader. I think you will really enjoy reading this article. It will teach you so many different ways on how to be a better leader. Because if you’re going to be a business owner, you also need to be a great leader. Right?
Being a better leader can be simplified down to ‘always thinking of more ways to listen and help’. It is also about modeling strong, positive leadership through example.
Being a Great Leader
Here are twenty-one ways to up your game as a positive leader.
Get Out There and Make Connections
The best leaders are insatiable at learning and improving every area of their lives. Part of this involves just getting out there and networking. Talk to peers and competitors, to find out what’s important to them nowadays. Go to conferences and symposiums and talk to experts. Want to ask someone a question? If you are close enough to have their phone number, just phone and ask!
Some of the best leaders are also introverts. It’s tough cold-calling or putting yourself out there if you’re one too—but thesuccessful introvert leaders all say the same thing: You just have to do it. (And that it does get easier!)
Weak leaders shame-and-blame. Strong leaders hone in on specific problems and look for solutions. And they’re especially good at thinking up ‘third alternatives’ or out-of-the-box fixes that far exceed the standard solutions.
Strong leaders not only look for solutions, but they are also the first to take action on them and implement them. Leaders will find out the best people for specific tasks while others are still discussing possibilities. Leaders will fix plumbing leaks, find caterers at the last minute while others are bewailing a cooking disaster, and generally build up a “get-‘er-done” mentality.
And that includes getting it done for your people!
Don’t Be a Weak Leader
Ask for Help
Part of being solution-oriented and action-oriented is knowing when to admit you need help when to ask for help – and then doing so! A good leader never hesitates to say, “Can you show me how to do this?” or, “Will you explain this to me, please?”
That’s because a great leader knows his or her own worth but is immune to the ego.
Leaders and excuses don’t go together. A strong leader never hesitates to admit when he or she is wrong about something.
Be a Lifelong Learner
Great leaders are voracious learners. They read books, as well as search the net. They are not afraid to go to the source and ask the experts. They listen to podcasts in their cars; go to seminars and workshops; find out how things work and know exactly who to call on for a myriad of needs or situations.
This type of curiosity is a great habit to develop—and it will keep you ahead of your competition and help you come up with concrete or decisive answers when others are still dithering.
Do Some Research
Do Your Homework
Effective leaders will take the time to do the research. And if they commission other people to do the research for them, they take the time to go over the results and make sure they understand all implications.
Use Mentors and Coaches
Great leaders never think of themselves as the top of the heap: There is always someone else they admire, follow, model themselves after, or consult. And they’re not afraid to admit it or shout out to their mentors, either.
Think back over your life: Who was your inspiration? Your mentor? If you’ve let them drop by the wayside, use this as a reminder to reconnect and keep up that valuable connection.
Nothing will endear you to your community more than approachability … especially if you protect yourself by making sure you also have clear boundaries around access.
If people feel you are approachable, they also feel that you care about them. You’ll never be the dreaded “tyrant boss” or coach, and by setting times and ways for contact, it ensures that contact occurs in a controlled manner and doesn’t burn you out.
Do you Have Skills?
Actively Develop Your Communication Skills
Great leaders have great communication skills. They use these to convey visions, inspire people, negotiate a positive way through conflicts, and above all, they are great listeners. But they also actively develop these skills. They know that most people aren’t born with them, and they will go out of their way to acquire the best communications skills they can.
Use ‘We’ instead of ‘I’
When you use ‘I’ statements within a leadership role, you subconsciously set yourself on a pedestal. Are you focusing on tasks and goals to accomplish, including your team by saying ‘we’ and giving them ownership of the task and goal?
When you do say ‘I’ make sure it’s paired with statements such as appreciation or gratitude statements, or include as many ‘you’ and ‘we’ statements as ‘I’ ones.
Everybody Needs Somebody
Learn to Read Beyond What’s Spoken
Another top leader super-skill: ‘Reading’ people. This means not just listening to what’s said, but being able to accurately interpret other clues, such as tone, body language, and facial expressions. Effective leaders don’t let such things slipstream over them. They are able to instantly recognize when someone is dubious about something they’re in the middle of agreeing to, or being evasive under expressions of confidence—and get to the heart of the matter in a positive and reassuring way.
Give Your Team the Right Tools
One of the easiest ways to enable and encourage your team to not only do a great job but enjoy and be inspired by the process is to give them the right tools. Don’t skimp on this: Giving your contractor or team member the pro version of the right tool will increase productivity and speed up the creation process.
And your team members will really appreciate your support.
Be Aware of Your Own Body Language, Too
Don’t just focus on the body language of the people you are speaking to. Check your own body language, too! Do you look people you are speaking to in the eyes? Are you smiling and focusing on radiating a positive attitude? Are you lethargic, animated—or too animated? Are you practice “open” body language (angling toward your guest, for example, not crossing your arms or legs; or using wide-arm gestures that include the audience and bring them in).
Have you previously even thought of what your own body language says?
Are You Creating the Best Experience?
Develop an Engaging Speaking Style
Record yourself speaking on more than one occasion; both informally and formally (e.g. when giving a speech or running through a podcast or webinar script). Play these practice runs back and listen.
Do you put yourself to sleep or do you do the opposite, and chatter so fast that you sound like a squirrel after espresso? Do you practice good breathing, so that your voice is resonant, not squeaky or ‘thin’? Are you fall back too frequently on meaningless phrases like ‘basically’? Do you repeat clichés and specific words too often? Are you hemming and hawing and stumbling?
Above all, is your voice real, authentic, clear, and warm?
Analyze your own voice objectively. Listen for all these things, decide where and how you need to improve and do it!
Make a Habit of Being Goal-Oriented
The best leaders zero in on whatever goal they’re working on and move toward it without distraction.
Learn to cut out tangents and irrelevancies, and focus on your goals, be they huge or small; the ‘big picture’ or a detail. Learn not to allow yourself to be distracted into reactive mode, and get your team members effortlessly back on track.
I AM The BOSS!
Don’t Be a Boss: Be a Leader!
A boss suffers from pedestal thinking: She thinks of her team members as minions instead of fellow professionals.
A leader doesn’t regard herself as the center of the universe: She shares the spotlight, the problems, and the praise with her team.
She gives credit, not takes it: A leader steps back to let her team shine. A leader helps people grow and is remembered as an inspiration in years to come.
Be Prepared to Be a Decision Maker and Take Risks
Great leaders do something else that sets them apart from other professionals: After they have done the research, analyzed the facts, and brainstormed with their teams, they:
This is because they have taught themselves not to fear failure. Great leaders know that sometimes projects or ideas fall short.
But they also know that avoiding decision-making and never taking a chance is the real failure!
Listen for the ‘Wee Small Voice’
Great leaders are also not afraid to question themselves and their assumptions. They learn to be aware of that niggling inner voice that tells one that something isn’t right; or simply leads to a hint of nervousness or fear.
Experienced leaders question this ‘wee small voice’ immediately on becoming aware of it. They get to the ‘why’ behind the doubt or fear and face it head-on. Then they take action to eliminate potential problems that might have been causing the fear. They never let fear rule them or hide in sabotage.
Be Proactive—not Reactive
It’s easy—especially when you are an online entrepreneur—to slip into reactive mode, and end up feeling like a chicken running around with its head cut off: Especially when you have many irons in the fire and people depending on you. But be sure to make time for things that matter (like your health and personal life), and be as proactive as you can. Plan things ahead of time. Delegate.
And once you’ve done all that, learn how to let things go.
Make Time for the Things That Matter
Great leaders do their best to avoid burnout. They know they are human, just like everyone else. And they make sure they recharge their batteries with strong, healthy self-care—and they nurture important personal relationships. You should know that they carry the same respect they show in the workplace back home.
Take Care of Yourself
So, develop a healthy self-care routine:
Meditate or pray
Eat as many fresh fruits and vegetables as possible
Drink at least six glasses of water daily
Cut down on carbs and alcohol
Cut down on other bad habits that can sabotage your health (such as smoking, inactivity)
Take time to notice all your blessings
Do something fun
Focus on your family
Give back to your local community or charities you believe in
Read entertaining books and listen to fun podcasts, as well as business ones
Get a hobby
Get a good night’s sleep every night
Do even half of the above, and you’ll find yourself more alert, more focused—and you’ll have more fun being the leader you were meant to be!
Business Is Better Together
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