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New Customer Phone Calls

New Customer Phone Calls

Making Customer Phone Calls

 

Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.

 

Offering Help To Your Customers

 

After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.

When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”

 

 

Touch Base With Your Customers

 

Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.

You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”

Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”

 

Keep It The Follow-up Call Quick

 

Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.

 

Let Your Virtual Assistant Call

 

If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.

You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”

Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.

Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.

 

Discover how to make exceptional customer service the cornerstone of your brand when you download your free workbook.

Using Follow Up Emails and Autoresponders

Using Follow Up Emails and Autoresponders

 

Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.

When it comes to going above and beyond to provide exceptional customer service, don’t forget about using follow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.

 

Welcome Your New Customer

The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”

 

Follow Up Promptly

You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.

A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.

You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”

 

 

Give a Status Update

If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”

Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.

 

Use Reminder Emails

If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.

You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”

When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.

 

Learn the secrets of great customer service when you download your free workbook!

How to Let Go of your Past

How to Let Go of your Past

Letting go of your past to move on is often easier said than done. Besides just enabling you to move forward, there are many other reasons why you must let go of past events. Because with a past weighing you down, you’ll never be able to greet the future with open arms. This article will help you to figure out how to let go of your past.

 

The Past is The Past – It Ended

 

First and foremost, you need to let go of the past because it is just that, the past. If you spend time and mental energy thinking about things that have happened or events you wished you could have prevented, this is valuable energy wasted. Instead of putting this energy into your future goals, you are putting them into something that will never change.

 

And if you spend too much time worrying about the past, you may soon find you’ve wasted away the present as well.

 

Dwelling On The Past Will Only Hurt Your Outlook

 

If there’s something in the past you are specifically dwelling on, that’s likely because it was a situation that caused you a large amount of stress or sadness. And you may not realize it, but inviting these memories into your mind is inviting these negative emotions back into your life.

As long as these emotions cloud your judgment, it will be difficult for you to look forward with optimism. This is a key part of achieving your future success.

 

You Are Not Your Past – It’s Over

 

The things which may have happened previously in your life may have shaped who you are today. But you must remember you are not these experiences. Your mind created any attachment you have to these past events. They will continue to hold you back as long as you let them. How to let go of your past is crucial to understand because if you don’t, your life could just pass you by with you going nowhere.

 

Cut the ties today and commit to a new life unattached to what may have happened in your past.

 

Ready to Be Finished?  

Letting go of the past and committing to move forward is never the easy option. If it were, everyone would do it. But it is impossible to go towards a positive future without also having a positive attitude and outlook on life. And holding on to your past will inhibit you from doing so.

 

So, if you want to be successful in the future, take the first step by committing to letting go of your past today. You will feel so much better after you accept the fact that you need to do this to move forward.

How Do You Do Business in Today’s World?

How Do You Do Business in Today’s World?

 

Do you do business like a woman or a man?

 

Did you know there are two distinct styles of doing business — a man’s way and a woman’s way? Neither is wrong or right. But this information could make a huge difference when writing a business email, starting a new project, or even making a pitch. This article is all about this question, how do you do business in today’s world?

People often tell me that in business my approach is pretty direct. I usually get straight to the point in meetings. I want to know the important information and whether we can do something or not. That’s called a man’s way of doing business.  I learned this method when I worked in the Corporate World, otherwise, you were never heard, being a woman. But, I can also change my style when the situation requires me to.

 

Here’s the Nitty Gritty on business:

 

A woman’s way of doing business involves talking about things at length. You have to communicate differently with a woman and discuss how things could /should work. She loves to be asked, “What do you think about this idea?” She usually comes at things with her “emotional side“.

There have been times when I got into strife by treating someone like a man when they wanted to do business as a woman. As soon as I realized this, I changed my approach and asked them how they were doing, what they did over the weekend, or how they felt about the project we were working on. And our communications changed immediately.

It doesn’t matter whether you’re actually a woman or a man. In any workplace, you’ll come across men who like a woman’s way of doing business and women who do business like a man.

So look around at the people you work with. Do they do business like a man or like a woman? What about you? Do you prefer a man’s way or a woman’s way?

 

Use this awareness to have more fun in your business

 

Here are 3 additional tools to add to your repertoire.

  • Women, you don’t have to be a bitch

I’ve come across women who have decided that they can only succeed by being big, bad, tough businesswomen. That’s simply not true! Women can be great manipulators in business. Ha, is this YOU?

Manipulation is considered crafty or even deceitful, and that’s one definition of the word. It also means handling a situation easily and skillfully —that’s the kind of manipulation I’m talking about. When I see women operate as if they’re nasty or mean, I’m tempted to say, “Do you know how easy things would be for you if you used a little manipulation?” Are you one of these types of Business Women?

 

Even when people know you’re manipulating them, it still works in business

 

What if you could have fun with manipulation?

  • Never confront

Asking someone questions is a great manipulation. A question is designed to dissolve any conclusions you might have and create a totally different outcome. It also allows the other person to give you feedback and ask their own questions.

If there’s a difficult conversation to be had with someone, the first thing I say to them is: “I’m confused. Can you help me with this?”

Confrontation

Never justify, never confront in your business

 

If you force a confrontation, people have to fight you. No, not by using fists!

 

SAY WHAT?

When you say you need help, perhaps because you missed something, the other person will try to fill in the blanks; they will try to help you.

This tool really works!

What you’re looking for are greater clarity and more awareness. It’s not about right or wrong or winning and losing.

The only time confrontation may be helpful is when you desire to control a situation or to end a relationship.

  • Men, you don’t have to be the commander-in-chief!

As I mentioned, a man’s way of doing business is quite direct. Many men have been taught that they have to give and follow orders.

They think they have to be the authority at all times and people should simply do as they’re told. This approach can lead to blind followers and that’s something you don’t want in your business. Do you really want that?

 

Invite the people you work with to contribute to your business

 

Every person in your company or business has a different perspective and their own awareness. So are YOU willing to tap into that? I’ve noticed that entrepreneurs rarely act like “commanders-in-chief“.

Their usual approach is, “What does this person know and what can they contribute?” Entrepreneurs constantly ask questions about every aspect of a business.

You can only do business as a man or a woman, but that could limit what’s truly possible in your business. Use this information to have ease of communication.

What if changing how you do business is as easy as changing your clothes?

Hit me up in the comments below and let me know what your opinion is!

 

Create Radical Giving in Your Content 

Create Radical Giving in Your Content 

Create Radical Giving in Your Content 

 

One simple way you can practice radical giving in your business is to be generous with your content marketing. Instead of making all of your content focused on you and what you can do, focus on providing value to your readers or listeners. To Create Radical Giving in Your Content you will need to be a little creative, but below are some great ideas of the ways you can do that.

 

Here are a few easy ideas you can use to create content that serves:

 

Curate Content from Other Bloggers 

Don’t be afraid to tell your community about the bloggers you admire or link to their amazing content. You can’t serve everyone and even if you could, that would quickly get exhausting. There’s more than enough attention and applause to go around, so take some time to focus on content curation. 

Curating valuable content lets you share brilliant ideas and fresh insights with your community. Plus, it gives you a chance to introduce your audience to experts in your niche that they should follow. 

 

Ask a Friend for Help

 

Interview Industry Leaders 

Another way to practice radical giving in your business is to interview industry leaders. You can do this through podcast episodes or by creating webinars where you feature an authority in their area of expertise. 

When it comes to interviewing others, create a list of questions. Try to avoid questions that can be answered with a simple yes or no.  

Instead, make sure your questions invite detailed responses from your interviewees. Generally, questions that start with “How…?” or “Why…?” get the most interesting answers and can create thought-provoking conversations. 

Radical Giver

Be a Big Giver

 

Add A Bonus to a Great Product 

When you find a product you’d like to promote to your community, go the extra mile and give back. Offer a juicy bonus that only your buyers will get. This bonus could be a short report, an audio course, access to an upcoming webinar, or any other product you can think of. 

The important thing to do with this is to make sure your bonus is relevant to the actual product being sold. For example, a great bonus for a product all about Facebook Advertising would be 50 Facebook-ready images. 

 

Promote Others on Social Media 

Don’t be afraid to use social media to promote others in your industry. If you’re reading a great article that is challenging the way you view your niche, tweet about it. If you stumble on a funny video that you think your community will relate to, share it on Facebook.  

Make sure to tag the original creator on social media so they’ll see your promotion and be encouraged. You also want to do this so your audience will be able to click through and follow the thought leader you’re linking to. Create Radical Giving in Your Content by utilizing other people in your industry.

 

Use Others to Support You

 

Here’s a great article to read to help you with creating content:

Therese Kienast of Radical Leadership recommends that online business owners create more content. She says, “Don’t wait, create!” If you wait, you’re less likely to follow through and publish excellent content. 

Instead, try to capture inspiration the moment it strikes. If you can’t right then, try to do it as soon as possible. This will keep your enthusiasm and energy revved up as you create and share your new content.  

 

Radical givers are fun to do business with…find out why when you download your free workbook! 

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