Every day of your life is a new opportunity. Whether you’re going through an upheaval, merely surviving, or bored, moving forward with your life is much more satisfying than simply “moving on.”
So, if you’re ready to move forward with your life like I am, follow these simple steps below:
Stop Expecting Easy
You may have heard the saying, “If it were easy, everyone would do it.” Unfortunately, many things in life are daunting. Self-development is one of those things. This is because there is a learning curve, and there may be challenges concerning maintaining steady progress, especially if you’re just getting started. I bet you thought life would be easy when you were a child. Then you grow up and discover that it’s much more complicated than you thought.
It’s not always easy to get to know who you are. Examine past traumas and experiences. Weed through your inner conflicts, and fight to become who you want to be. While this is not easy, it is a straightforward process that can lead you to succeed. And when you grow, you will feel like you can climb any mountain that gets in your way. Ask me, I know.
Expand your Knowledge
Stop Living in The Past
While you want to understand why you think and do certain things, avoid living in the past. Address the past by accepting that it happened. Work through your past by getting treatment for something negatively affecting your current situation. However, don’t allow yourself to live in the past because the contentment you seek is in the here and now.
When you focus on the present and learn from the past, you ensure that you’re well cared for. And when you do that, your future is almost certainly taken care of too. After all, the actions you take today to inform your future. All you can get from the past is a list of steps you took that worked versus actions you took that did not. Let the rest go.
How to Improve your Life
Stop Waiting for Perfection
If you’ve heard yourself described as a perfectionist, don’t take it as a compliment. It’s not. The best time to begin your next goal is now. There is no perfect outcome even if you follow your plans to a T. There is no time like now for getting started on anything you want to do. Find the worksheet I created for this to help you with your plans. Download it and fill it out. If you need help, I’m always available. Just set up a quick call with me here.
Instead of thinking thoughts like, “I’ll be happy when I reach my weight loss goal.” Or “I’ll start my business when my child is older.” Anytime you start a thought with “I’ll do this when…” stop yourself because most of the time, there is no real reason to put off your goals.
One way to squash doubt is to do your due diligence regarding research for all your goals. Here’s the thing, if it’s possible for someone, it’s probably also possible for you. There are very few cases where only one person can do something. You can learn anything and do whatever you want or at least something close to it. You need a plan of action and follow up on it step by step.
Start Planning and Doing
Once you let go of the fact that life can be challenging, and the past harmed you, and perfection and release yourself from doubt, you can start planning. You will feel better by learning to set goals in a way that leaves you with an innovative action plan that gets results. Then, use that plan to start the most critical thing in your life, the doing. Doing will move you forward more than anything else will.
After you let go of expectations and stop focusing on the impossible, you’ll see success. Once you create specific goals and follow your plan, you’ll finally start experiencing success. But don’t skip the very last step. You really must “do” to move forward in your life.
Absolutely Stop Having Negative Self-Talk About Yourself
How often do you find yourself talking down or negatively to yourself? Come on; you can be honest; no one is watching you raise your hand here. Are you even aware that you’re doing it? Many people aren’t even aware that what they say to themselves mentally or mutter under their breath is negative and sabotages their progress and success. So, in today’s article, we will talk about the different ways you can absolutely stop having negative self-talk about yourself.
You first need to become aware that you are doing it and pay attention to when you are doing it. If you mutter things to yourself when something goes wrong, start listening to yourself. You’re likely being negative. If you use phrases like, “Well, I knew that would happen,” “Well, that’s how things go for me,” or “Why should I expect anything to be different,” or “That’s just my luck.” Then you are engaging in negative self-talk.
Things will go wrong. Everything isn’t perfect. When these situations happen or arise, it’s best to move on and not even acknowledge them, especially if you can’t be optimistic about them. I know it’s hard to be positive when everything seems to be going wrong. However, if you notice when one thing goes wrong and react negatively, it will create a domino or snowball effect, and the rest of the day will go the same. If you walk away, so to speak, and do not let it bother you, things will start to go smoothly again.
Giving Negativity Power
More often than not, it’s one little minor instance that gets the ball to roll. When you mutter or think negatively about it, you give power to the negative, and it escalates. Instead, try having a positive thought. Think of something you’re grateful for. This will not only change your mood and outlook, but it will change your vibration as well. When you get into a positive vibration, it helps to repel the negative.
Over time, negative self-talk can lead to low self-esteem, low quality of life, a sour outlook on life, and everything else, leading to health problems. You rarely see positive people suffer from the same maladies as negative people. Negative people tend always to have something wrong with them, even if it’s minor things, and many of them spend a good deal of time going to the doctor to find out what’s wrong with them. You hear them say, “Of course, I’m getting a cold. I always get sick.” “There’s always something wrong with me.”
That’s not to say that positive people never get sick or have ailments, but they generally heal or recover faster, often without going to a doctor for medication.
Start practicing positive affirmations. This won’t be easy in the beginning if you’ve been a negative thinker for some time, but you can start practicing when you are in a good mood. Doing this will prepare you to use them when thinking negatively or to talk down to yourself.
Pay attention to the things that make you think and feel negatively. There’s often a pattern to these events. If you can start to catch these events and use your affirmations, you can ward off a full-blown damaging meltdown. It may even feel unnatural initially, but it will get easier once you start practicing this.
You don’t have to go through life being negative. You can change this behavior. Just like any changes in behavior you make, this one will take time and can be very challenging. It is worth it in the long run. Try it and see if you don’t start to feel better; see if people don’t respond to you better. No one wants to hang around a negative person. If you want to be someone people consider friendly, start practicing having a better attitude and stop the negative self-talk.
Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.
Offering Help To Your Customers
After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.
When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”
Touch Base With Your Customers
Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.
You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”
Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”
Keep It The Follow-up Call Quick
Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.
Let Your Virtual Assistant Call
If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.
You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”
Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.
Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.
Are you Using Follow-Up Emails and Autoresponders with your clients? If you’re not, you should be. I’ll explain why below.
When it comes to going above and beyond to provide exceptional customer service, don’t forget about usingfollow-up emails and autoresponders. These two tools are some of the most powerful ones you can use.
Welcome Your New Customer
The first email message your customers should receive is a welcome email. In this email, you’ll want to give access to the product or service your customer purchased and tell them how to ask for help if needed. You could say something simple like, “Need help? Hit reply to this message and I’ll get back to you within 24 hours.”
Follow Up Promptly
You’ll want to send a follow-up email about 48 hours later. Ask if your customer received everything they needed and give them a second link to download the product they bought. If they had to sign up to download their product, remind them to log in with their username and password.
A third email message should be sent 10-20 days after the original purchase. If you sold an information product, ask your customer if they’ve put what they’ve learned from you into practice yet. By Using Follow-Up Emails and Autoresponders will help your customers trust that you have their best interest at heart.
You can even highlight a customer that did and share how they used your product. For example, you might say, “Shannon purchased my course on affiliate marketing and noticed her affiliate earnings climb as soon as she implemented the first two lessons.”
Give a Status Update
If your customer has purchased a service from you, then you can use this email message to give an update on your project. For example, you might say, “I’ve been working on that e-book for you and I’m halfway through it. I expect to be finished by [date]. In the meantime, are there any questions you have that I can answer?”
Updating your clients about the status of your project may seem like a small thing. But it puts customers’ minds at ease and lets them know you’re still working hard.
Use Reminder Emails
If you’re selling a service, set an autoresponder to follow up after three months. Use this email to ask if you can be of any further service. This can jog a client’s memory and remind them to assign a project to you they’d forgotten about.
You can also use this reminder email to ask for a testimonial. You might say something simple like, “I enjoyed collaborating on your project. I’d love it if you’d share your experience working with me in the form of a short testimonial.”
When your customer service goes above and beyond, your customers will love you for it. They’ll enjoy using your products or services so much that they’ll become brand ambassadors that share how awesome your business is with everyone they know.
Today’s article is all about how your customers make up your most valuable list. You’ve heard the phrase “the money is in the list”. In other words, your subscribers have value. Today I want to share one particular type of list with you that’s a lot more valuable than any other. That list is your customer list. These are the people that have spent money with you already or are planning to in the near future. And guess what, they are the most likely to do so again and again and again. That’s what makes them one of your most valuable business assets.
Your Clientele Has Value
First, though, let’s take a quick look at what makes these people so special to you and your bottom line.
Customers are people that already trust you. If your product provides great value to them (which it should), they also like you. Over the course of consuming the product and being part of your funnel, they also get to know you better. In short, these are the people that know, like, and trust you the most when it comes to your business. This means that are more likely to buy something else you recommend. This could be your own product or something you’re promoting with another vendor.
When you mail an offer to your customer list, you can expect a much higher conversion than with any other list. With a regular offer, a 2% conversion of visitors to sales is often what you expect. When mailing to your list of subscribers, you can often double or even triple that conversion. With a customer list, you can expect to see conversions of 30% or higher depending on how targeted the product is. That’s a huge bump in conversion. It doesn’t take a lot of customers to make a good number of sales. That’s why this is the list you should work on growing the most.
cus·tom·er [ˈkəstəmər] NOUN customers (plural noun) a person or organization that buys goods or services from a store or business: “Mr. Harrison was a regular customer at the Golden Lion” · [more] Synonyms: shopper · consumer · buyer · purchaser · patron · client · regular · frequenter · habitué · clientele · patronage · business · trade · vendee · emptor a person or thing of a specified kind that one has to deal with: “the fish is a slippery customer and very hard to catch” · [more] Synonyms: person · individual · creature · fellow · man · woman · wight
They Are Your Traffic & Audience
And the benefits don’t stop there. Customers are your most loyal audience. They are more likely to spread the word about you and defend you online. They aren’t afraid to sing your praises. Treat them well and you’ll have a steady supply of word-of-mouth advertising and testimonials to create valuable social proof.
How do you get more customers? By adding a low-cost product to your funnel and constantly promoting it to the rest of your list. We’ll talk about this in a future article. So, make it your #1 goal to grow your customer list. Create something of value that relates to your opt-in offer and promote it on your “thank you page”, in your first few emails and occasionally throughout. Work on converting a portion of your email subscribers into customers right away.
What can you do today to work on growing your very own customer list? Stay tuned because we have more articles all about this very topic.
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