fbpx
Customer Service and your Clients

Customer Service and your Clients

Customer Service and your Clients

 

Learning to listen to your customers is essential to go above and beyond with your customer service. When you know how to listen, you’ll begin to hear about what they want and need from your brand. Getting your customers to talk isn’t as hard as you think.

You can use the ideas below for inspiration.

Surveys

You want to send out a survey to your customers at least once a year. This allows you to track your industry’s growth, predict trends before they become hot, and see gaps in your niche that no one else is filling.

Be aware of the timing when you send out a survey. A survey sent in the middle of the holiday season isn’t likely to receive much attention, and you may only get a handful of subscribers to participate. But a survey sent out in the middle of January when the holidays are over will get a much better response rate.

Suggestions

Keep a form on your website open constantly just for suggestions. Your customers might suggest content ideas, feedback on a current product, or questions about your services. When customers take the time to fill out your suggestion box, it means they care a lot about your business. So let them know you value their thoughts and periodically remind them that you have a suggestion box if they’d like to share their ideas.

When you have a suggestion box, ask for a name and primary email address. This allows you to reach out if you want to clarify what a customer said or if they need your help. Share on X

 

Customer Service

 

 

Additional Services

 

Case Studies

Set up a form on your website with questions to help you write a case study. Start by asking for some basic information from your customers. Ask for their names, ages, marital status, and location. Details like these help set the stage for writing your case study later.

Then go deeper by asking customers to describe their life before trying your product or service. What was their business, marriage, or life like before your brand? Were they happy? What was bugging them?

Ask your customers how their lives have changed since they implemented your product. Did they get out of debt thanks to your financial success product? Did they finally have enough for that dream vacation they always wanted, thanks to your work-at-home product?

Don’t forget to ask for a picture of your customer. Your case study will interest more people if you include your customer’s vision.

Customer Service

Extra Services

 

Testimonials

Case studies tend to be longer and more in-depth than testimonials. Both are good ways to generate interest in your product or service. But due to the transient nature of testimonials, it’s easier to gather these from customers than case studies. Customer service and your clients can provide you with referrals that will exponentially expand your business.

Make a testimonial form on your website. Ask open-ended questions that encourage more than simple ‘yes or no answers. For example, ask customers about their biggest fear before buying your product. Ask them why they chose you over a competitor or what other products they’ve tried previously.

Make It Beautiful

When a customer gives you a testimonial or provides a case study, turn it into a beautiful image. At the bottom of your image, include your website address. Then share the image on your blog, in your social media circles, and with your mailing list.

Your customer will be so proud to be featured that they’ll share it, too. This exposes your brand to even more potential customers and can help you grow your business in new ways.

Customers are eager to share their opinions when you give them the opportunity. Feedback forms like surveys and case studies show your customers that you care about what they want.

 

No Excuses! It’s time to take your customer service above and beyond. Do that now by downloading your free workbook.

Using Postcards and Send Out Cards

Using Postcards and Send Out Cards

Using Postcards and Send Out Cards

 

You can add a personal touch to your customer service when you use postcards or greeting cards to reach out to your customers. They make your customers feel valued, and in an increasingly digital world, your brand stands out when you send a card or gift through the postal system.

 

Look for One of A Kind Cards

 

If you are sending a card, make it something special. Skip the cheap, blank notecards, and don’t go for bland. You want to send a card that your customers will pin to their bulletin board or share on social media. You want a special card. Once your customer knows it is not junk mail.

One place where you can find unique and original cards is Etsy. There are hundreds of hand-made greeting cards that you can search for on the site. You can even have one custom designed for your customer if you want.

Using Postcards and Send Out Cards

Try Send Out Cards

 

Another option that you may want to consider is Send Out Cards. This is a website where you can select a greeting card you like and have it sent to your new customers. It works similarly to stock photo sites in that you buy credits for a certain amount of money. You use your credits to purchase cards and upload your signature, so it looks like you signed the card. Then it’s sent out like a regular letter to your customer.

Send Out Cards will let you keep a contacts database to send birthday cards to your customers. But it’s not just for birthdays—there are plenty of holiday-themed cards to choose from, too. Whether your clients celebrate Christmas, Kwanzaa, or Hanukkah, you’re sure to find a card that’s right for them. Using postcards and Send Out Cards makes it easy for your business to use.

 

Use Reminders to Make Personal Connections

 

Your new client just mentioned she’s expecting a little one in six months. Pause to add this info to your calendar and set a reminder ahead of time. You can put something simple like, “Jane’s baby is due in June. Send a card.”

 

Sites like Send Out Cards, have a gift area that’s perfect when you want to add something special to your card. You can send your customers a treat like a fantastic brownie or tasty fudge. Of course, you can opt for a non-food item if you prefer. You can include a gift like a necklace, a toy plush, a beautiful scarf, or any number of genuine products.

 

Using postcards and send out cards

 

Sending out cards to your customers is a small personal touch that will delight them. It shows that you care not only about their business but also their lives. When your customers feel you care, they are excited to work with you.

 

Make your customers fall in love with your brand. Download your free workbook to find out how!

New Customer Phone Calls

New Customer Phone Calls

Making Customer Phone Calls

 

Today’s article is about making customer phone calls. A straightforward way to go above and beyond in your customer service is to start calling new customers when they purchase from your site. The goal of your call isn’t to sell your customer something else or convince them to upgrade what they bought. Instead, you want to use this call to thank them for their purchase.

 

Offering Help To Your Customers

 

After you thank your customer, ask if they need any help. Please make sure they can download the product they bought. If they couldn’t access the product, help them do that immediately. You may have to send another login link, explain how to save a product, or guide them into finding where their downloads are stored on their device.

When making new customer phone calls, you may also want to ask follow-up questions to give insight into the purchasing process. For example, you might say, “Did anything trip you up while you were buying? If so, would you share that with me so I can fix it for future customers?”

 

 

Touch Base With Your Customers

 

Sometimes, you’ll follow up after a new customer purchases a service from you, like coaching or virtual assistance. In these cases, use your follow-up call to learn something about your customer. So when making new customer phone calls, use the information to your advantage.

You might say, “I’m calling you to thank you for your business and ask if there’s anything you need from me. We’ll be in touch later on, but in the meantime, is there one thing you want me to know about you before we begin working together?”

Your customer may share insights into their lives by saying, “I want you to know that my son’s getting married this year. I’m super focused on making more money in less time to enjoy this season with my family. That’s why I signed up for your services.”

 

Keep It The Follow-up Call Quick

 

Since your call is unsolicited, be mindful of how long you keep your new customer on the phone. A short window to aim for is around five minutes. Your call might last longer if a customer needs help or points out a problem. But as a general rule, you want to keep your call quick.

 

Let Your Virtual Assistant Call

 

If you get a sudden influx of new customers, you may not be able to handle all of the follow-up calls yourself. In this case, it can be helpful to outsource these chats to a virtual assistant that you trust. Tell your VA to reach out to new customers and make a personal connection.

You can even create a brief script if you want to. Something simple usually works best. Your VA might say, “Hi, I’m Jodie, and I handle tech support for Solopreneur Services, LLC. I wanted to thank you for your recent purchase of ABC product. Were you able to download it successfully and use it?”

Your virtual assistant should also use this opportunity to share a phone number or email address where the consumer can reach support if they need it later. Little touches like that may not seem like much at first, but they make customers positively view your brand.

Give your customers remarkable customer service, and they will pay attention. The more you serve them, the more they’ll want to tell others about your brand, and your business will flourish.

 

Discover how to make exceptional customer service the cornerstone of your brand when you download your free workbook.

Your Customers Make Up Your Most Valuable List  

Your Customers Make Up Your Most Valuable List  

Your Customers Make Up Your Most Valuable List  

 

Today’s article is all about how your customers make up your most valuable listYou’ve heard the phrase “the money is in the list”. In other words, your subscribers have value. Today I want to share one particular type of list with you that’s a lot more valuable than any other. That list is your customer list. These are the people that have spent money with you already or are planning to in the near future. And guess what, they are the most likely to do so again and again and again. That’s what makes them one of your most valuable business assets.  

Your Clientele Has Value

 

 First, though, let’s take a quick look at what makes these people so special to you and your bottom line.  

Customers are people that already trust you. If your product provides great value to them (which it should), they also like you. Over the course of consuming the product and being part of your funnel, they also get to know you better. In short, these are the people that know, like, and trust you the most when it comes to your business. This means that are more likely to buy something else you recommend. This could be your own product or something you’re promoting with another vendor.  

When you mail an offer to your customer list, you can expect a much higher conversion than with any other list. With a regular offer, a 2% conversion of visitors to sales is often what you expect. When mailing to your list of subscribers, you can often double or even triple that conversion. With a customer list, you can expect to see conversions of 30% or higher depending on how targeted the product is. That’s a huge bump in conversion. It doesn’t take a lot of customers to make a good number of sales. That’s why this is the list you should work on growing the most.  

Customer

cus·tom·er [ˈkəstəmər] NOUN customers (plural noun) a person or organization that buys goods or services from a store or business: “Mr. Harrison was a regular customer at the Golden Lion” · [more] Synonyms: shopper · consumer · buyer · purchaser · patron · client · regular · frequenter · habitué · clientele · patronage · business · trade · vendee · emptor a person or thing of a specified kind that one has to deal with: “the fish is a slippery customer and very hard to catch” · [more] Synonyms: person · individual · creature · fellow · man · woman · wight

They Are Your Traffic & Audience

Audience

And the benefits don’t stop there. Customers are your most loyal audience. They are more likely to spread the word about you and defend you online. They aren’t afraid to sing your praises. Treat them well and you’ll have a steady supply of word-of-mouth advertising and testimonials to create valuable social proof.  

How do you get more customers? By adding a low-cost product to your funnel and constantly promoting it to the rest of your list. We’ll talk about this in a future article.  So, make it your #1 goal to grow your customer list. Create something of value that relates to your opt-in offer and promote it on your “thank you page”, in your first few emails and occasionally throughout. Work on converting a portion of your email subscribers into customers right away.  

What can you do today to work on growing your very own customer list?  Stay tuned because we have more articles all about this very topic.

 

If you are searching for someone to help you, set up a FREE CALL with us. Let us help you figure this out!

How To Get Into a Mindset Ready For Change

How To Get Into a Mindset Ready For Change

How to Get into a Mindset Ready for Change

 

Changes, no matter how minor, can be an extremely difficult part of life. But if you know that changes are coming (and they always are), there are ways in which you can adjust your mindset. You will need to prepare yourself for these changes.  So, in today’s article How to Get into a Mindset Ready for Change, we are going to discuss a few methods on how you can get ready for the changes to come.

 

First, Let The Past Go

 

If you are holding on to something, or someone in your past, it will be impossible to meet the future with open arms. And since you never know when it may be time to change, make it a practice to let go of things that regularly negatively impact your life. That way, you will be able to adequately embrace change when it does arrive.

 

Stay Curious Mentality

 

Never be afraid to ask questions. And keep your mind open when you get answers. By questioning the things around you, you engage your critical thinking skills, which may be required when you make a change. Staying curious is best done by asking “what-if” questions about any situation you may encounter.

 

Have Backup Plans

 

A lot of people think having a backup plan is not having confidence in yourself. And this isn’t entirely true. Although you should never plan to use your backup plans, you should still have them. Creating scenarios when things may go wrong engages the same critical thinking skills listed above. And having these critical thinking skills can help you better anticipate problems or issues. This makes changes much easier to embrace.

 

Look For Inspiration

 

If you are going through every day on autopilot when change happens, it will likely shock you. You won’t know how to respond. On the flip side, if you are constantly looking for ways in which your life will change, you can expect one of two things. When it does change, you will be more prepared to handle whatever is coming your way. And two, even if it changes in a way you didn’t expect. One of the best ways to look for inspiration is just by looking within yourself during a period of meditation or visualization.

If you want to be ready and prepared to meet whatever change comes your way, you must get into the proper mindset now. You can get yourself in this mindset by leaving the past behind, remaining curious, looking for inspiration, and by having backup plans. All of these combined will help clear your mind and prepare your critical thinking skills to conquer the unknown.

 

Need help with decision-making? Or just want to talk it out with someone? Set up a FREE 15-minute call with us to see if we can help you. You can do that here >>>> FREE CALL.

Pin It on Pinterest